Ethan
Billing from Acima was very spotty, often problematic, and so ...
Billing from Acima was very spotty, often problematic, and so I had to stay on top of correcting mistakes myself. This only added a little frustration on top of an already cumbersome process.
Olivia
The day I had an unexpected financial setback, little to ...
The day I had an unexpected financial setback, little to no flexibility was allowed in making changes in payments. This led to extreme disappointment and complete lack of understanding and accommodation.
Daniel
The communication of Acima was poor, with sometimes delayed responses ...
The communication of Acima was poor, with sometimes delayed responses and most of the time incomplete information being sent. This often resulted in misunderstandings and overall dissatisfaction with the service they were providing.
Ava
The lease terms were far worse than any other services ...
The lease terms were far worse than any other services of its kind that I've ever used. High interest/fees and lousy payment requirements overall make it a pretty bad financial decision..
William
Overall, the service experience at Acima was very disappointing. It ...
Overall, the service experience at Acima was very disappointing. It just took way too long for issues to be resolved, and seemed generally unmotivated about meeting customer needs.
Isabella
Bottom line, the Acima leasing we paid for in rent ...
Bottom line, the Acima leasing we paid for in rent was not in dollars, but other ways. We paid too damn much money to have something that wasn't worth squat to start with. Add all the headaches along with that price tag and you're left with never doing again.
Alexander
My favorite about Acima is how flexible and adaptable they ...
My favorite about Acima is how flexible and adaptable they are with their requirements tailored to different financial scenarios of an individual. They genuinely took their time in helping me find a solution that suited my budget, which truly made the big difference.
Mia
Product quality was inconsistent and also sometimes described as inferior, ...
Product quality was inconsistent and also sometimes described as inferior, particularly the goods at the lower end in my case.
Matthew
My experience with Acima was frustrating from start to finish. ...
My experience with Acima was frustrating from start to finish. Be it misleading product descriptions or unhelpful customer service, it was a series of disappointments.
Charlotte
Acima was a poor decision. Their excessive fees and rigid ...
Acima was a poor decision. Their excessive fees and rigid leasing structure backfired on me at the end when it wasn't clearly explained to me.
Joshua
There are better options available than Acima for leasing services. ...
There are better options available than Acima for leasing services. Found their approach to customer care and transparency sadly a lot lacking with it compared to their competitors.
Abigail
Any issues that I experienced within the lease term were ...
Any issues that I experienced within the lease term were very unsatisfactorily resolved. It lacked proper problem resolution and customer services, and my overall experience was quite poor.
Christopher
What drew me into Acima was the promised ease of ...
What drew me into Acima was the promised ease of the lease term, but of course, that was a total letdown. The item leased malfunctioned within a week; the hassle in dealing with their customer service about returning or repairing it was an ordeal unto itself. So it took hundreds of calls, several emails, and much angst to sort it out. And during all this hustle and bother, I got charged for the item in question. It has been costly, both in terms of money and time, frustrating.
Madison
Beware of how Acima leases with outrageous prices. They have ...
Beware of how Acima leases with outrageous prices. They have these 'listed prices,' but when you add up all the fees and interest, it is exploitative. I overpaid nearly double the market price for my item. When I complained about these outrageous prices, the customer service, no more than mere time-waster, offered me nothing concrete or in reduction relation to these.
James
Acima Leasing. This is quite literally one of the worst ...
Acima Leasing. This is quite literally one of the worst financial decisions I have ever made. The interests and fees amass so swiftly that unless you like pain in the form of maintaining a grave budget, it's unrealistic. The payoff amount was astronomical, and I feel stuck in some kind of perpetual cycle of endless payments. In light of all this, I would say that the customer service was not very responsive to what I raised as concerns and lacked transparency right from the start.
Chloe
I loved every single aspect and found them to be ...
I loved every single aspect and found them to be trustworthy and open transparent. All that was related to the lease was very carefully explained with no undischarged fees, so I could feel always fully safe and informed in the course of all proceedings.
Benjamin
I recently leased through Acima, and I found the process ...
I recently leased through Acima, and I found the process efficient and hassle-free. The application was quite fast, the approval was quick to receive, and the product lines were diverse enough to offer me a good selection of choices. Would certainly recommend their services to anyone looking for an easy leasing option.
Victoria
My leasing process through Acima was relatively painless and their ...
My leasing process through Acima was relatively painless and their customer support was pretty responsive and efficient. My new washer was here in a week!
Sebastian
They literally saved my life. I had no credit and ...
They literally saved my life. I had no credit and they approved me with lightning speed, and I was able to purchase the laptop I needed for school without a hassle.
Luna
Acima's flexible payment option is what I'll get from them, ...
Acima's flexible payment option is what I'll get from them, which is so perfect for budget. It has made my finance really that much easier to handle.
Tyler
Skeptical at first, Acima proved it. They provide a reliable ...
Skeptical at first, Acima proved it. They provide a reliable leasing service. The terms are quite transparent for me to understand everything.
Grace
Outstanding service!!! I had furnished my office through Acima without ...
Outstanding service!!! I had furnished my office through Acima without breaking the bank to my cash flow. Highly recommend!
Dylan
The transaction was smooth from application to approval. Appreciate the ...
The transaction was smooth from application to approval. Appreciate the patience and explanation by customer services.
Chloe
Needed a new fridge and Acima made it possible with ...
Needed a new fridge and Acima made it possible with no upfront costs. Their process is user-friendly and quite efficient.
Matthew
The variety of products available through Acima's partners is impressive. ...
The variety of products available through Acima's partners is impressive. Found exactly what I needed without any trouble.
Lily
Refreshing to see a lease-to-own service without any hidden fees. ...
Refreshing to see a lease-to-own service without any hidden fees. Acima clearly stated all of the costs, which helped build trust.
Jayden
Convenient shopping with Acima; I was able to lease a ...
Convenient shopping with Acima; I was able to lease a new washing machine with easy approval and simple terms.
Aria
I thought it was a good idea at first. To ...
I thought it was a good idea at first. To wit, having Acima as the leasing option for a brand-new couch. However, by the time I have fully paid it off, the cost has ballooned considerably due to fees. That was never explained to me and was a downer about the entire convenience.
Gabriel
Acima was pleasant enough when I leased a set of ...
Acima was pleasant enough when I leased a set of tools for my workshop, but when there were problems with billing discrepancies, they made sure customer service was something less than helpful. Weeks of hang-up and unhelpful conversations did nothing to help alleviate the stress and inconvenience of such an 'easy' problem, which only frustrated me and made this experience disappointing.
Zoe
Too high interest rates. Not recommending this if you are ...
Too high interest rates. Not recommending this if you are a tightwad.
Daniel
My current agreements terms were too intricate and not fairly ...
My current agreements terms were too intricate and not fairly transparent to me. Ended up getting a bit socked in between the noodling.
Penelope
This has all been really good but for the price, ...
This has all been really good but for the price, way too pricey for what you get.
Henry
I had one late fee assessed because they said that ...
I had one late fee assessed because they said that there was processing on my end. I explained to them the situation and asked that it be not assessed; however, they would not waive it.
Layla
Operating my account on line was more difficult than it ...
Operating my account on line was more difficult than it should have been. Their system could use some updating.
Joseph
It was all right, but probably wouldn't use Acima again. ...
It was all right, but probably wouldn't use Acima again. The final cost didn't warrant the convenience.
Mila
Not as large of a variety of products as I ...
Not as large of a variety of products as I was expecting. Haven't found anything that I really wanted.
Samuel
Customer service was extremely unattainable and never resolved my issues ...
Customer service was extremely unattainable and never resolved my issues whatsoever. Kind of extremely disappointed.
Nora
Not much to say about service. It is just average, ...
Not much to say about service. It is just average, and I didn't like high fees and such.
David
Charged penalty for paying it off early. Wasn't disclosed, and ...
Charged penalty for paying it off early. Wasn't disclosed, and I was disappointed.
Riley
The quality of this product/lease was not the best. It ...
The quality of this product/lease was not the best. It looks used.
Wyatt
I was not notified on how this would affect my ...
I was not notified on how this would affect my credit. I was negatively impacted later.
Zoey
Had multiple billing errors during the lease term. A real ...
Had multiple billing errors during the lease term. A real pain to get corrected.
John
Acima really went above and beyond to make the leasing ...
Acima really went above and beyond to make the leasing process smooth and understandable. Their customer service was impeccable, always on call and answered all the questions asked. Choice of products was wonderful, as were the terms clear and favorable.
Hannah
The features of the product were not exactly as described ...
The features of the product were not exactly as described on the website. I feel a little duped by the commercials.
Owen
Buyout price at the end of the lease was too ...
Buyout price at the end of the lease was too much as compared to the best options available in the market.
Addison
The terms for leasing sounded fine on the surface, but ...
The terms for leasing sounded fine on the surface, but dug deep a little deeper and found several disguised terms that were not initially disclosed that brought me to much higher total payment amount than I anticipated. This non-transparency has since kept me from using services like this again in the future.
Michael
To resolve an issue with a defective leased item, the ...
To resolve an issue with a defective leased item, the process was painfully slow: I had to send numerous calls and emails and wait more than a month to finally sort out the issue, during which time I was still being asked to pay. Very disappointing service.
Emily
I have used Acima multiple times, and each experience has ...
I have used Acima multiple times, and each experience has been satisfactory. They offer reliable products, and their customer service is always proactive and helpful in each transaction.
Jacob
The customer care team was not so easy to reach. ...
The customer care team was not so easy to reach. They were never available whenever I needed them, or they didn't answer calls. So when they finally called me back, the support they gave me was not enough to address my problems totally.
Sophia
There were many fees not mentioned when I inquired about ...
There were many fees not mentioned when I inquired about the car. Every billing cycle seemed to reveal another charge that had not been disclosed beforehand, so the leased vehicle has become very costly.
Acima
Address
United States
Website
acima.com
Email
customers@acima.com
Telephone
801-297-1982