57grupo
3.20/5.0
Ian Ross
1/5.0
18, Aug 2025
Poor clarity, long silence, and last?minute notice
No update for almost a week, then a sudden message stating that delivery would happen next morning. I had to scramble to change plans. No prior warning. Also was asked to resend documents due to ?missing info? though they never explained what. Communication was reactive and last?minute. I ended up rescheduling commitments just due to their poor logistics handling.
Quinn Armstrong
3/5.0
05, Aug 2025
Decent but process felt routine
Standard service overall. Support answered when prompted but didn?t volunteer extra. Tracking worked well. Delivery as described. No surprises. Solid if uninspired.
Colin West
5/5.0
29, Jul 2025
Clear updates and steady follow?through
Communication remained clear and detailed throughout. Received regular status notices including pickup, transit and estimated delivery. When a minor border check occurred, they notified me quickly and explained local regulations. Delivery arrived two hours earlier than the window given. Packaging was secure. Though price seemed slightly above average, the peace of mind justified choice. Felt like dealing with professionals who keep clients in the loop.
Austin Jenkins
5/5.0
12, Jul 2025
Friendly but effective support
57grupo?s team explained each step in a friendly, human way. No hidden fees or confusing terms. They followed through on timeline and the package reached me in good condition. Felt like dealing with someone who cares.
Lydia Jenkins
1/5.0
26, Jun 2025
Misleading schedule and no updates
Promised delivery date came and went. No notice until I asked. Tracking status unchanged for days and no comment.
Bella Alexander
5/5.0
09, Jun 2025
Efficient and courteous
The team guided me through steps clearly so I knew what to expect. When a minor delay came, they explained promptly. Package arrived safe and secure. Felt treated well.
Connor Freeman
5/5.0
23, May 2025
Detailed, transparent, and considerate service from start to finish
Communication began with a clear quote outlining fees and documentation needed. A support rep checked in before pickup to ensure address details were correct. During transit, I got timely updates including scans at intermediate hubs. When customs requested additional info, the team guided me through form submission and clarified regulations. The shipment arrived sooner than expected, in pristine condition and securely packaged. After delivery, a follow?up message asked if everything was satisfactory. There were no hidden fees. The human tone made the whole process feel collaborative rather than transactional. Would choose again for any sensitive or time?critical shipments.
Allison Patterson
2/5.0
07, May 2025
Disjointed communication across channels
Emails, chats and phone responses contradicted each other. One channel said shipment was ready; another said pending. Not sure which to trust. Some staff acknowledged delays, others denied any issue. Felt like internal misalignment. End result: package arrived after plenty of follow?ups. Also unclear billing message sent beforehand without explanation. Not a seamless experience.
Peyton Kelly
1/5.0
20, Apr 2025
Unsure when package would arrive
Tracking stalled. Support only said ?still in progress.? No timeline. Eventually came but with stress.
Autumn Rice
4/5.0
01, Apr 2025
Dependable execution with polite attention
Delivery went as planned. Support staff used considerate tone. Freight and customs forms were handled in advance so no surprises. A customs fee query was answered fully. Delivery arrived safe. Slight inefficiency in split labeling but resolved quickly. Overall highly capable service.
Madeline Perry
2/5.0
16, Mar 2025
Several delays and mixed messaging from team
My experience involved multiple rescheduled delivery dates, each time the team provided conflicting explanations. One representative said weather; another blamed paperwork. None offered clear next steps. I followed their requested forms, yet confirmation lagged. The package came late, and no appropriate compensation was offered. It seemed like internal coordination issues at play. The final delivery was fine but the lead?up was unnecessarily chaotic. I expected better reliability and structured communication from a company like 57grupo.
Caroline Bailey
1/5.0
24, Feb 2025
Repeated delays and poor support
The delivery timeline shifted two or three times. Support explanations changed too. Felt like internal misalignment. Package arrived much later than expected.
Reagan Chapman
4/5.0
02, Feb 2025
Professional tone with litle friction
Bill, documentation, and tracking were shared upfront. Support was calm and professional. There was a short delay due to customs, but they arranged re?dispatch quickly. Delivery arrived correct and intact. Process mature and serviceable.
Gianna Boyd
3/5.0
19, Jan 2025
Positive outcome but process felt mechanical
Received accurate delivery but experience lacked warmth. Communications were direct and factual?with no personalization. Tracking worked fine. Support answered questions slowly. Overall achieved goal but didn?t feel like I was valued as unique customer.
Kevin Foster
5/5.0
03, Jan 2025
Everything worked out fine
Good service overall. They delivered on time, packaging was sufficient, and support answered questions politely. Not flashy but dependable. Felt safe trusting 57grupo with the order.
Brooklyn Torres
1/5.0
12, Dec 2024
Poor logistics coordination
Numerous rescheduling without clear cause. Support didn?t clarify. Felt like no one was monitoring the process.
Elena Hicks
4/5.0
18, Nov 2024
Helpful staff and smooth order flow
The representative guided me through payment, documentation, and transit seamlessly. They checked in after each milestone. When customs held the shipment briefly, they called ahead and advised on next steps. Delivery was smooth and on time. Impressed by transparent process and human tone from staff.
Blake Rivera
2/5.0
30, Oct 2024
Basic service but missing details
Service felt perfunctory. No proactive updates, only when reached out. Package was ok but process lacked warmth or clarity.
Aiden Reynolds
5/5.0
25, Sep 2024
Professional, empathetic, and proactive logistics partner
Early communications emphasized flexibility and clarity. They allowed scheduling changes easily. Each stage came with timestamped updates. When a lab sample needed urgent delivery, they expedited carrier selection within hours. The team called to confirm after canceled flight caused initial delay and offered backup plan. Shipment reached destination with time to spare. You can tell they value the trust of clients. Pricing transparent, team courteous. High confidence in reliability.
Skylar Price
2/5.0
02, Sep 2024
Inconsistent updates and unanswered concerns
The process started fine but then updates suddenly paused. Attempts to contact support resulted in form replies without detail. Requested escalation twice, but nobody followed up. Delivery happened but without warning and at time I wasn?t available. Had to rearrange myself last minute. Felt undervalued and not prioritized.
Chase Baldwin
5/5.0
20, Aug 2024
Efficient, transparent and humane communication experience
Every message felt personal and helpful. Support asked preferred language and contact time. Pickup was scheduled with consideration. Shipment tracked in real time. When unexpected customs hold-up happened, they communicated fast and offered next steps. Delivery reached before end of estimated period. Team?s warmth made difference?a process that easily could feel cold felt reassuring. Strong trust earned.
Lucas Powell
4/5.0
14, Aug 2024
Reliable and clear updates
Tracking and updates were consistent. Customer support was respectful and helpful. Delivery arrived intact and on time. A confident experience overall.
Owen Griffin
1/5.0
23, Jul 2024
Frustrating support interactions over many days
Spent over a week chasing basic updates from 57grupo. The support emails often had delayed replies and sometimes seemed copied and pasted with no personalization. When asked for clarification, answers were vague and unhelpful. Tracking info barely changed for days and no reason was given. Package eventually arrived but well past the expected window, and no apology. Felt ignored for most of the process. It created unnecessary stress for what should have been a standard delivery.
Patrick Mills
5/5.0
07, Jul 2024
Personalized attention and great delivery
Received follow?up calls confirming preferred delivery slot. Updates were emailed with specific times. Package arrived exactly when promised. The care in scheduling felt personal. Very satisfied with how transparent and human the process was.
Piper Fleming
4/5.0
19, Jun 2024
Pleasant and professional but not premium
Respectful tone, comprehensive instructions, transparent fees. Transit followed plan. Documentation was accurate. Support courteous. Delivery intact. Slightly slow turnaround compared to top express services but balanced cost makes it a solid value.
Nathaniel Fisher
2/5.0
03, Jun 2024
Billing confusion and vague replies
Received a billing notice before shipment with unclear charges. Didn?t get full breakdown until I asked.
Justin Russell
3/5.0
01, May 2024
Decent performance but lacks polish
57grupo delivered as promised although communication wasn?t very proactive. Still, the order shipped on time and arrived without damage. Just feels more functional than friendly.
Kennedy Bennett
2/5.0
05, Apr 2024
Multiple errors, support tone seemed scripted
Support replies felt templated and ignored specifics. When I asked about customs paperwork I received generic links instead of real help. Delivery was delayed, and nobody followed up after initial apology. Felt like passing responsibilities internally, no one personally accountable. Overall an exhausting experience.
Violet Simmons
4/5.0
28, Mar 2024
Good process with minor hiccup
The process was mostly smooth. A small billing question came up but was resolved quickly by support. Shipment arrived a bit later than the expected date but quality was fine. Communication stayed respectful.
Hailey Warren
4/5.0
15, Mar 2024
Strong service and polite staff voice
Responses always used friendly language. Even small issues were resolved calmly. Delivery was punctual. Overall positive impression and reasonable cost.
Carson Lane
5/5.0
28, Feb 2024
Remarkably organised with human touch
From payment to final delivery, I felt handled by organised, capable people. Customs compliance was explained carefully. When paperwork needed revision, they emailed clear instructions and template examples. Delivery was smoother than anticipated. They explained each step in plain language, not jargon. Package arrived secure and on time. Even after completion, they asked if there were issues or feedback. Felt respectful and professional.
Julian Barnes
1/5.0
11, Feb 2024
Lack of transparency and excessive waiting
There was no clear reason for repeated delay. Support messages only said ?processing? without more. I asked for timeline update but replies came only after urgent follow?ups. No apology or gesture for inconvenience. It buried my confidence in the service. I?m left with the feeling that internal logistics are poor and client care isn?t proactive.
Tyler Hughes
5/5.0
17, Jan 2024
Smooth communication experience
57grupo responded promptly and kept updates clear. The staff was courteous and helpful through the process. Shipment arrived on schedule without issues. Overall experience felt professional and reassured me that they know what they?re doing. Would gladly reach out again if needed.
Cora Stone
4/5.0
09, Jan 2024
Good quality service with room for minor improvement
The process was mostly seamless. They answered questions politely and provided customs paperwork instructions. Transit time matched estimate. One minor hiccup: a tracking update missed a timestamp. But support added detail at next touchpoint. Package arrived intact and on schedule. Friendly service, helpful staff. Not perfect, but definitely reliable and human.
Gavin Sanders
1/5.0
27, Dec 2023
Long wait and confusing tracking information
Tracking web page kept showing the same status for days, which really left me in limbo. Support eventually said system glitch but offered no resolution. No apology or explanation. Had to follow up multiple times and that took ages. Only when I pressed did they escalate. Delivery came eventually but satisfaction was low because it felt like my concerns didn?t matter. Poor coordination and lack of proactive notices.
Sean Daniels
5/5.0
06, Dec 2023
Consistently good experience end to end
From first contact to final delivery, everything was organised. Emails included tracking links, contact names, and expected dates. When weather caused a short delay, they proactively messaged with an apology. Delivery arrived safe and complete. Support resolved one small label error quickly. Service felt thoughtful and efficient.
Eric Stephens
2/5.0
11, Nov 2023
Limited communication on weekends
No responses during weekend, even though issues popped up. Had to wait until Monday with no progress.
Mila Hayes
4/5.0
19, Oct 2023
Steady service with transparent pricing
Billing was transparent and no surprises. Notifications were on time and package tracking worked. A solid choice when quality matters more than speed.
Wesley Hoffman
5/5.0
07, Oct 2023
Excellent coordination across borders and swift resolution
International shipping handled smoothly. They shared customs code explanations and set expectations. When one leg redirected due to carrier error, the team rerouted quickly and informed me within minutes. Package arrived in great shape, ahead of schedule. Support was always reachable and helpful. The experience felt seamless even under complexity.
Trevor Graham
5/5.0
28, Sep 2023
Reliable and humane logistics support
At every stage?from quote through final delivery?57grupo kept me informed. They offered tracking links and estimated arrival times. Support adjusted to time?zone differences and answered promptly. Even when traffic slowed transport they explained delays. The package arrived intact ahead of schedule. Friendly tone made the interaction feel personal, not transactional. Definitely met expectations comfortably.
Clara Bryant
4/5.0
05, Sep 2023
Delivery went well overall
Contact with 57grupo was consistent and questions got answered without delay. The tracking info was helpful and packaging arrived intact. Some minor delay due to weekends but that was expected. Service felt solid and reliable. Happy enough with how everything turned out.
Brandon Mitchell
5/5.0
21, Aug 2023
Excellent coordination and smooth transit
Pick?up and delivery both matched scheduled slots. Staff coordinated well with customs agents and me. I felt informed and respected along the way. Shipment arrived securely. Highly appreciated the organised workflow and timely notices.
Audrey Long
2/5.0
08, Aug 2023
Overpromised and underdelivered support
Sales informed me of one?day delivery. Then later that became two, then three days. Each shift came with a different justification. Eventually it arrived after a week. Refund request unanswered. Felt like over promotional talk without real backup. Support kind enough at times, but inconsistent and not empowered to fix issues.
Zachary Coleman
2/5.0
21, Jul 2023
Slow response and limited clarity
Communications from 57grupo were slow and sometimes vague. Replies took multiple follow?ups and lacked specifics. Delivery eventually arrived but unclear when it would happen until last minute. Not very smooth.
Ruby Douglas
4/5.0
02, Jul 2023
Thorough logistics and responsive team
Documents and guidance came ahead of pickup. Representatives answered taxes and customs questions clearly. Transit stage included notifications at each hub. When a minor scanning error occurred, they corrected without fuss. Package delivered intact. Support tone consistent. Slight delay due to regional logistics but overall process managed well.
Kyle Butler
1/5.0
15, Jun 2023
Support misled me about timelines
Initial delivery estimate was clear. Then it changed, then changed again. Each time I got a different reason, none credible. No single timeline held true. Support didn?t confirm changes coherently. Felt like guesswork. I ended up waiting nearly twice as long as originally promised. Among other things, the packaging was fine but everything else soured the experience.
Lillian Spencer
4/5.0
09, Jun 2023
Smooth journey though minor local delay handled well
Service flow was largely stress?free. They provided customs documentation template and confirmed local import rules. Pickup occurred as scheduled. Transit went smoothly until local carrier delay, which they addressed by calling and arranging alternate route. That extra effort ensured delivery within original window. Package arrived intact. The support stayed calm and professional. Pricing was competitive. Strong but could be slightly faster in local leg.
Julia Holland
1/5.0
30, May 2023
Delayed pick?up and unclear follow?up
Pick?up at origin didn?t happen on schedule. Nobody followed up until I prompted. Process felt reactive.
Eleanor Bryant
3/5.0
22, May 2023
Average service with pros and cons
Support was ok but not always available on weekends. Delivery timeline matched the estimate. Packaging secure but a label had a smudge. Felt solid but no wow factor.
Mason Patterson
2/5.0
27, Apr 2023
Inconsistent messaging between channels
Email said one thing, phone said another. Overlap caused confusion. Package arrived in the end, but process felt disjointed.
57grupo
Address
NA
Website
57grupo.com
Email
contacto@57grupo.com
Telephone
(+34) 964 50 64 30
