The RealReal
4.12/5.0
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3/5.0
03, Nov 2025
Mixed experience with authentication
I sold a few items on The RealReal and bought a designer watch. Selling was fine, but when buying, I started questioning the ?authentic? claim. The watch came with minor discrepancies in the serial number engraving. Although they reassured me it was genuine, I?m now hesitant to buy again.
IhyXenabqMCOQxdM
5/5.0
20, Oct 2025
Smart sustainable choice for luxury
I love the idea of buying luxury items pre-owned and the way The RealReal handles authentication makes the process feel safe. My recent purchase arrived beautifully and I?m thrilled.
ITTDitiJrVMBudBLlz
4/5.0
08, Oct 2025
Good overall, some room to grow
The RealReal met my expectations for quality and service on a designer wallet purchase. If they improve their search/filter tools, it would be perfect. Even as is , I?m pleased.
CNMdjmlzhXGMZglsjXnysQj
5/5.0
30, Sep 2025
Exceeds expectations
Buying pre-owned luxury always had me a bit nervous, but The RealReal eased that. My bag looked brand-new, shipping was fast, and I felt confident about authenticity. Will definitely return.
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2/5.0
11, Sep 2025
Unclear policies and rigid system
I tried to return a pair of shoes that didn?t match the size listed, but the return window had just expired. Customer service was polite but inflexible. For a platform selling expensive pre-owned items, they should offer more leniency when listings are inaccurate. I felt stuck and unsatisfied.
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4/5.0
27, Aug 2025
Strong buying experience
I browsed The RealReal for months and finally bought a designer blazer. The item arrived in great condition. The website interface could be a little more intuitive, but fundamentally my purchase experience was very good.
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5/5.0
16, Aug 2025
Resale done right
As someone new to luxury resale platforms, The RealReal impressed me with their authentication credentials, condition notes and packaging. It felt like a premium experience from start to finish.
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3/5.0
31, Jul 2025
Poor accuracy in item photos
The RealReal has a great concept, but the execution disappointed me. The jacket I bought had stains that weren?t visible in the listing photos. It was technically authentic but far from ?excellent? condition. Returns were accepted, but the hassle and waiting time made the whole experience frustrating.
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4/5.0
09, Jul 2025
Reliable marketplace with minor caveats
The RealReal delivered a designer pair of sunglasses in excellent condition and at a fair price. My only note: the item?s condition could have been described with slightly more detail. Still very good overall.
KLZaFcslUuMLLhBh
5/5.0
21, Jun 2025
Top-tier customer service
I had one small query about sizing, and The RealReal?s support team responded quickly and courteously. Then my bag arrived and exceeded my expectations. Highly satisfied.
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4/5.0
06, Jun 2025
Great value, simple process
I found exactly what I was looking for on The RealReal and the payment/checkout process was smooth. Good value and reliable ? I?d just like more regular tracking updates on shipping.
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5/5.0
16, May 2025
Efficient, trustworthy and stylish
My recent purchase of a designer bracelet via The RealReal was excellent: authentic, well-packaged, delivered on time. The attention to detail made the experience feel premium.
PhAttPshSVotBmsfIx
4/5.0
11, Apr 2025
Very good, but verify condition
The RealReal?s selection is fantastic; I got a rare belt I?d wanted. The listing was accurate, though I found a slight wear mark the description didn?t highlight. Not critical, but worth checking.
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2/5.0
14, Mar 2025
Packaging issues and slow delivery
My purchase took almost two weeks to arrive, and the packaging looked carelessly done. The item wasn?t damaged, but for a luxury resale company, presentation matters. The RealReal should pay more attention to delivery times and shipping quality. I didn?t feel the ?premium? experience they promise.
BqSMkGTKMkIApFPlwH
5/5.0
07, Feb 2025
Luxury for less, thoughtfully done
I bought a designer coat at a fraction of original price via The RealReal. It arrived in near-perfect condition and the whole process felt professional. A smart way to shop luxury.
IUMKjuqEgsWqdQlyTaMRG
4/5.0
17, Jan 2025
Solid resale luxury platform
The RealReal delivers what it promises: quality, authenticity, and decent pricing. The only caveat for me was the premium shipping cost, but the core experience was strong.
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5/5.0
30, Dec 2024
Hands-down better than expected
I had some doubts about buying pre-owned but The RealReal proved them wrong. The item arrived in excellent shape, description was spot-on, and overall I feel confident recommending them to friends.
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4/5.0
24, Nov 2024
Impressive catalogue, minor wait time
Browsing The RealReal I found several items I liked, and when I ordered one, it came in good condition. The wait time was a bit longer than ideal, but I?d be happy to shop there again.
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5/5.0
28, Oct 2024
Happy with my consignment & buy
I both sold and bought through The RealReal: selling was painless, buying was exciting. The piece I bought looked stunning and authentic. Feels like a win-win model.
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3/5.0
09, Sep 2024
Overpriced and inconsistent grading
I expected high standards from The RealReal, but some items seem overpriced considering their condition. I received a ?pristine? wallet with small scratches on the leather. Customer support said it met their standards, but that feels misleading. The authentication is fine, yet quality grading could use more honesty.
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4/5.0
20, Aug 2024
Good experience with slight quirks
My shirt purchase was fine, with the item matching description, but the website?s filtering system could be more intuitive. That aside, good value and reliable service.
Steven
5/5.0
07, Aug 2024
Top-tier resale experience
The RealReal has become my go-to for sustainable luxury shopping. I?ve purchased multiple items and have never been disappointed. The photos, descriptions, and condition ratings are accurate. Shipping is fast, and packaging is elegant. Their authentication process ensures peace of mind every time. A trusted platform for luxury lovers.
FsBYpsVZyoaMnconv
5/5.0
26, Jul 2024
Quality items, trustworthy process
I appreciate The RealReal?s emphasis on authentication and transparency. My wallet arrived exactly as described, and the packaging felt premium. A trustworthy place for luxury resale in my view.
Michael
5/5.0
24, Jun 2024
Impressed with their professionalism
I?m thrilled with my experience on The RealReal. My designer shoes arrived in nearly new condition, and I could tell they?d been carefully inspected. The entire transaction felt professional, from checkout to delivery. I also appreciate their clear communication and eco-conscious mission. Definitely a platform I?ll return to.
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4/5.0
12, Jun 2024
Well-worth checking out
The RealReal offered a wide range of designer jewellery, and I purchased a ring which arrived in excellent condition. Price was good compared to new. Only wish: clearer shipping cost break-down. Otherwise satisfied.
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5/5.0
25, May 2024
Consigning made simple
I consigned a pair of designer boots and The RealReal handled everything ? pickup, photography, listing ? and I received payment sooner than expected. On the buyer side I also found an item I love. Smooth process.
Sarah Johnson Cole
2/5.0
29, Apr 2024
Condition description not reliable
The RealReal labeled a pair of boots as ?like new,? but when they arrived, the soles were visibly worn. The customer support was polite but not particularly helpful. I had to pay for return shipping, which felt unfair considering their mistake. I won?t be ordering again soon.
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2/5.0
18, Apr 2024
Frustrating return experience
My experience with The RealReal started fine, but returning an item was unnecessarily complicated. The item didn?t match the online photos, and the refund took over two weeks to process. The brand claims transparency, yet I found communication inconsistent. I love the idea of resale luxury, but execution needs improvement.
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4/5.0
30, Mar 2024
Very good, some improvement possible
My experience with The RealReal was very positive: good item, clear photos, fair price. One minor note: the return process wasn?t as clearly signposted as I?d have liked. Still, I?ll shop there again.
DIS
4/5.0
10, Mar 2024
Great marketplace for rare pieces
The RealReal makes finding rare and discontinued designer pieces easy. My jacket arrived quickly and was clearly verified. The photos were accurate, and the overall quality exceeded expectations. Their staff seems knowledgeable, and communication was consistent throughout. It?s a great option for anyone looking to shop luxury responsibly.
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5/5.0
13, Feb 2024
Reliable for hard-to-find items
I?d been hunting a limited edition bag and found it on The RealReal. It arrived in top condition and the authentication detail put me at ease. Great hunting ground for rare finds.
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5/5.0
02, Feb 2024
Trusted place for pre-owned fashion
The RealReal is my favorite site for authenticated designer finds. I?ve ordered handbags and watches, and each came exactly as described, beautifully packaged. I value their focus on sustainability and transparency. Shopping here feels like luxury without guilt. I?ll definitely continue using their platform for future purchases.
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4/5.0
25, Jan 2024
Nice piece, but check size carefully
I bought sneakers off The RealReal and they looked excellent. The listing was accurate, but I realized the sizing ran slightly smaller than usual for me. That wasn?t their fault, but worth noting. Good value nonetheless.
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5/5.0
30, Dec 2023
Smart sustainable luxury choice
I love that The RealReal supports reuse of luxury items and the sustainability angle appealed to me. My dress arrived well-packaged, authentic as promised, and at a price lower than retail. Felt like a win.
SUlSPjWPHqzFMBmmVKz
4/5.0
12, Dec 2023
Reliable platform for designer items
I?ve both bought and sold items through The RealReal, and both experiences were smooth. The selling process was transparent, and the payouts came on time. The bag I purchased was authentic and in excellent shape. I appreciate their commitment to honesty and detail. It?s a great place for conscious shoppers.
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3/5.0
22, Nov 2023
Item not as described
The shoes I purchased from The RealReal were described as gently used, but the soles were heavily scuffed. The packaging was decent, but I felt misled by the product description. Customer service issued a partial refund, which helped, but I still wish they were more accurate in their listings.
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5/5.0
25, Oct 2023
Authentic luxury for less
I?ve found several designer pieces through The RealReal that I could never afford at full retail. Every purchase has arrived quickly and in pristine condition. I trust their authentication process and love the detailed listings with photos. It?s the perfect mix of luxury, value, and sustainability in one platform.
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4/5.0
13, Oct 2023
Good experience, shipping could improve
Shopping at The RealReal was mostly positive. My jacket came as described and the quality was great. One caveat: the shipping tracking updates were minimal so I had to follow up. Otherwise, strong option for resale luxury.
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5/5.0
25, Sep 2023
Effortless selling and buying
I consigned a designer scarf through The RealReal and then bought a pair of earrings. The whole process ? valuation, listing, purchase ? worked quite smoothly. The transparency about each step was reassuring. Would recommend for both sellers and buyers.
Matt
4/5.0
31, Aug 2023
Smooth process and great product
My experience purchasing from The RealReal was very positive. The shoes I ordered were in excellent condition, just as listed. The checkout and shipping process were easy, and I received updates regularly. Their commitment to verifying authenticity really stands out. I?ll definitely use them again for future luxury purchases.
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4/5.0
08, Aug 2023
Great selection, check condition carefully
The variety of brands on The RealReal is impressive and I found a rare wallet at a good price. It was described accurately, though I noticed a very light scuff that hadn?t been mentioned. Still, overall value was good and service was fine.
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5/5.0
21, Jul 2023
Authentic pieces, happy customer
As someone cautious about buying luxury consignment, I appreciated The RealReal?s detailed condition reporting and authentication notes. My boots matched the description and looked nearly new. Customer support answered a question I had promptly. Very pleased.
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5/5.0
04, Jul 2023
Wonderful resale experience
The RealReal has completely changed how I shop luxury. I?ve bought a few handbags and jewelry pieces, and each one arrived as described and beautifully packed. I appreciate how they promote sustainability through resale while maintaining authenticity. It?s an effortless, reliable way to shop for designer items guilt-free. Highly recommend their service.
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2/5.0
10, Jun 2023
Disappointed with quality check
I ordered a handbag listed in ?very good? condition, but it arrived with visible wear and loose stitching. The photos online didn?t show these details clearly. I contacted customer support, and although they responded politely, the return process felt slow and inconvenient. I expected better quality control from a luxury resale platform.
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4/5.0
02, Jun 2023
Great finds and reliable authentication
I was hesitant about buying pre-owned designer items, but The RealReal proved trustworthy. My bag arrived exactly as shown, and their authentication process gave me peace of mind. The packaging felt premium, and shipping was timely. It?s refreshing to find rare luxury items that fit my budget without sacrificing quality or authenticity.
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4/5.0
16, May 2023
Good value, minor delay
I found a silk blouse I?d been looking for and The RealReal offered it at a fair price. The authentication process seems solid. My only small frustration was a slight shipping delay of a day or two, but still a positive overall experience.
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5/5.0
29, Apr 2023
Excellent service and quality
I?ve purchased multiple items from The RealReal, and every experience has been seamless. The descriptions are accurate, items arrive well-packaged, and authenticity is always guaranteed. I love finding high-end pieces at reasonable prices. Their customer support is responsive, making the shopping experience both secure and enjoyable. It?s become my go-to for pre-owned luxury.
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5/5.0
05, Apr 2023
Great find and smooth shipping
I purchased a designer handbag from The RealReal, and the item arrived in excellent condition, exactly as described. The packaging was secure and delivery was timely, certainly made me feel confident in buying second-hand luxury online. I?ll likely browse them again.
The RealReal
The RealReal features luxury fashion for women and men, including top brands like Chanel, Christian Louboutin, Céline, Hermès, Gucci, Louis Vuitton, Manolo Blahnik, and Rolex.
Address
United States
Website
therealreal.com
Email
mytrr@therealreal.com
Telephone
