RedAwning Vacation Rentals
2.6/5.0
Chloe Lefort
2/5.0
05, Nov 2024
Not Impressed
We were not really satisfied with the house we booked at RedAwning. It turned out pretty small comparing to descriptions, even had some hygienic issues. Their customer service team is also pretty slow to answer all our questions. Generally speaking, it was not so impressive, and we'll probably never try them again.
Nicolas Gauthier
2/5.0
01, Nov 2024
Underwhelming Experience
Experience with RedAwning was awful. Housekeeping was bad, and some amenities are missing. Customer service is way too slow. For the amount of money we paid for a rental, services like this need an overall better experience.
Elise Colin
2/5.0
29, Oct 2024
Disappointment
Actually, we had been really disappointed staying with RedAwning. It was not clean, and many things were broken when we arrived. The customer service is hard to find; also, in contacting them, they can't even address our concerns. We went there full of hopes about it based on the listing, but we left the place unsatisfied. I won't book this anytime soon at RedAwning.
Antoine Moreau
2/5.0
27, Oct 2024
Could Have Been Better
We reserved a property, and some appliances were not working perfectly, while others required deep cleaning. Customer service through RedAwning was so slow to respond, but the location was fabulous. That experience lacked much, though.
Camille Barret
1/5.0
21, Oct 2024
Not As Expected
I am very disappointed when booking a stay via RedAwning. The place I stayed was much less than described. Photos online made it far more beautiful than it actually was. Upon arrival, nothing was clean; some amenities were missing or damaged. I tried to call customer service, but they were not very helpful and did not resolve issues. We spent our vacation in some substandard rental place. It really destroyed the experience. I know that, of course, things can happen, but this lack of customer support was very frustrating. I would have expected much more from a company like RedAwning. Maybe they could work more in their property listings and customer support for the future customers.
Hugo Chauvet
5/5.0
20, Oct 2024
Exceeded Expectations
All the ways RedAwning exceeded our expectations. The property is great, with all we needed to enjoy an ideal vacation. Their team is very responsive whenever there are questions, and the booking process is so straightforward. Extremely recommendable!
Juliette Simon
2/5.0
13, Oct 2024
Bad Service
The property itself was fine, but the level of service was absolutely terrible. There were a couple of issues that came up during our stay, and the RedAwning support staff was unwilling or unable to address them in any meaningful way and even took an unreasonable time to respond. In short, what could have been a relaxing vacation turned out to be stressful.
Elodie Vidal
2/5.0
10, Oct 2024
Not Clean or Well Maintained
Our rental through RedAwning was not very clean. This house had many problems, and we had to contact their customer service numerous times for anything to get fixed. They took their sweet time to get back to us, and we were pretty unhappy with the experience overall. We will probably book through another service next time.
Maxime Gautier
2/5.0
02, Oct 2024
Lack of Communication
Thus, our stay was not really smooth with RedAwning, mainly due to lack of communication. We had a lot of questions about the property and its facilities well prior to our trip, but getting a response from the support team was a multi-attempt thing. In addition to that, there were some cleanliness issues and some appliances, which we made sure to report upon our arrival. However, the response was pretty slow. Just feels like an understaffed service or unprepared in case any sort of inquiry pops up from a customer. While the actual property was all right, the total experience was besmirched by lack of timely support. Hopefully, RedAwning would work on their customer service as, at least for the time being, we are not booking through them anytime soon.
Margaux Leroy
2/5.0
29, Sep 2024
Needs Improvement
The property that we had via RedAwning was okay but had several areas for improvement. The house wasn't clean enough, and it had several maintenance issues that were known but not repaired beforehand. We complained to their customer services, and their response was very slow and unsatisfactory. It is frustrating paying money for a service and getting less number of persons that should have been part of the care and attention. The place was the greatest for everything was just well, but the overall experience did not go the way we would have wished. RedAwning has to improve its property management and customer service, if it wishes to ensure that its customers return.
Valentin Maillard
1/5.0
23, Sep 2024
Dirty and Unwelcoming
Our experience at RedAwning was quite unimpressive. Our house has dusty surfaces, stained linens, and dirtied floors when we arrive. It is evident that it was not cleaned properly before our check-in. Unsurprisingly, the customer service takes much time in getting back for our request or rather complaint, and they are not helpful as well. We spent hours cleaning this place ourselves, so we were both frustrated and exhausted. We arrived here to unwind. Our first day was spent arguing about things that should have been settled before we got here. Not booking through RedAwning again and would caution others to be careful with booking through them. Cleanliness and customer service are a must. Unfortunately, RedAwning fails the mark.
Manon Caron
1/5.0
22, Sep 2024
Not What We Expected
Not appropriately cleaned property before letting; issues concerning maintenance which needed some intervention. We attempted several times to get in contact with RedAwning's customer service, but they were a bit slow in handling the matter and got the problems solved. Not an enjoyable stay.
Raphael Robin
2/5.0
21, Sep 2024
Terrible Service
I had higher expectations with RedAwning. Property was not as clean as advertised, some amenities were missing as well, and the customer support was also not very alert in responding to our calls for help. Overall experience was disappointing and would not book with them again unless they improve their services.
Claire Girard
2/5.0
16, Sep 2024
Not as Advertised
Property images were not real, rental was not what was stated on the advertisement- it was not so much maintained and far from being kept clean. Tried to contact customer service, which would be a while to really note issues addressed. The whole experience was bad.
Florian Colin
2/5.0
07, Sep 2024
Not the Best Experience
The apartment was okay, but not clean nor looked after as it should have been to suit our standards. The customer service didn't respond quickly to issues we raised, which made the whole trip less enjoyable than it should have been. We wanted more out of a vacation than what we found.
Amelie Laurent
2/5.0
05, Sep 2024
Bad Communication
Issues with sanitation and maintenance plagued our stay. We found the response to customer service by RedAwning was completely too slow. It really is unfortunate that we paid for the rental that did not meet our criteria. We will probably be looking elsewhere for our next vacation rental to avoid problems like these.
Anais Dufour
2/5.0
21, Aug 2024
Lack of Communication
We booked a decent property through RedAwning, but their communication is really pathetic. The support team responds to all the questions we have before and during our stay really slowly. Overall, it does not match our expectations, and we are going to book somewhere else for our next trip.
Th?o Petit
1/5.0
18, Aug 2024
Not Worth the Price
Poor cleaning, very basic facilities and not really responsive customer service. We were frustrated because for what the price was, the stay was in no way worth it.
Anais Giraud
2/5.0
16, Aug 2024
Should have Maintained Better
The rented property was in a really poor condition. It had not been taken care for, and broken items were abundant there, too. It was not easy to reach the customer service, and there was no on-time support available. It is disappointing for anyone to have to pay for a holiday rental that does not meet basic expectations. We are looking into alternatives for next's trip.
Eva Thomas
2/5.0
08, Aug 2024
Could Be Better
Our stay at RedAwning was very poor. We were not expecting cleanliness, and there were indeed problems with the facilities. There was even a delay in customer service, which worsened things. Based on the price I paid for it, I should have gotten better than this place, and I'm not certain if we'll be staying in one of their places again.
Hugo Granger
1/5.0
06, Aug 2024
Bad Experience
A poor RedAwning experience. We had a house that was dirty when we arrived, many things in the house hadn't been worked on when they were broken, and the customer service was slow to respond, not improving much on the problems. Not booking with them again.
Amelie Roger
2/5.0
02, Aug 2024
Not Worth the Price
It was not what we paid for. It wasn't clean as it should have been. The amenities weren't as they seemed, and their customer service was a bit slow, but the bottom line is, we did not leave with a satisfying experience in this place. We would never be using RedAwning again.
Julien Martin
2/5.0
31, Jul 2024
Not Satisfied
The property had not been that clean, and there were a few things needed in the way of maintenance that were left unfixed. There hadn't been much in the way of help through their customer service, which really made the experience tiresome. We paid for what we did, and at that price, we'd want something better. We don't know if we'll use them again.
Quentin Remy
2/5.0
19, Jul 2024
Not the Best Experience
Our rental through RedAwning did not live up to our expectations. It was actually not that clean, and it had a few real problems with maintenance as well. They took an incredibly long time getting in touch with us for our customer service needs. We paid enough where we should have had a much better experience. We would never book with them again.
Sophie Lambert
5/5.0
13, Jul 2024
Smooth Experience
Easy booking process, great customer service from RedAwning. House was clean spacious and contained everything you'd want. Had no issues what so ever at that house during my stay. Would definitely use them again.
Nicolas Girard
1/5.0
10, Jul 2024
Deceitful Property Description
I have used RedAwning to book many different vacation rentals based on photos and the description to have a lavish stay. Well, that wasn't exactly the experience we received. The property was nothing like what they had described. The place was out of date; furniture was bad, and several of the appliances did not function at all. To top it off, the place hadn't been cleaned before we arrived. I mailed their customer service with RedAwning right away, reporting the problems that came up, but their response took too much time, and no real action was made towards fixing the problems. We were frustrated and unsatisfied by the overall experience. I have used other rental services before, and RedAwning clearly doesn't compare. I would not be able to use their services anytime in the future, and I would warn others to go through with a healthy dose of skepticism when making a booking via them.
Alice Guerin
5/5.0
01, Jul 2024
Amazing Experience
Stay with RedAwning was so fantastic! The booking process was really so easy and smooth. The property was exactly as described-super clean and comfy. The location was also perfect. Responsive customer service and assistance makes them truly wonderful. Will definitely book again for the next trip!
Chloe Bernard
2/5.0
25, Jun 2024
Needs Improvement
I stayed at the property owned by RedAwning. The property surely needed a lot of improvement. It hadn't been cleaned properly, as everything was broken at places. Surely, wasn't taken care of readily by the customer service, so disappointing. We'll surely be looking for another service next time we book a vacation rental.
Adrien Dupont
5/5.0
24, Jun 2024
Wonderful and Relaxing Stay
The stay through RedAwning was wonderful and relaxing. The property was really beautiful, well looked after, and provided an excellent home base for our vacation. Check-in was smooth, all as promised in the listing. The customer service team was friendly and attentive and ensured that we had everything we needed. It was more or less like a home away from home. We had a fantastic time, and we look forward to booking with RedAwning once again for our next escapade. Highly recommend!
Gabriel Lambert
2/5.0
19, Jun 2024
Not Worth It
The property that we rented was from RedAwning; it was not entirely as advertised. The place was not cleaned, and most furniture there was in dire need of being replaced. Upon trying to get to customer service to convey some of these messages, they don't seem very responsive. It wasn't worth what we paid for in the first place.
Lucas Lemoine
2/5.0
16, Jun 2024
Extremely Disappointing Stay
We loved our vacation rental, but the property was nothing like the listing described. There were some things in the house that needed maintenance, and customer service did not respond in a timely manner. It's one we won't forget and think twice about booking through RedAwning again.
Samuel Moreau
5/5.0
12, Jun 2024
Easy Booking Process
The booking process with RedAwning was totally hassle-free. Their website is easy to navigate, and within minutes, I got my answers. The property we rented was clean and well-kept. So far, it's been a very positive experience.
Maxime Lefevre
2/5.0
08, Jun 2024
Disappointing Rental
Our booking was at a rental property that did not match up. It wasn't very clean, and many of the amenities didn't work at all. Customer service is SLOW TO RESPOND, which made this experience that much more frustrating. We would not use RedAwning again in the future.
Jade Dubois
2/5.0
07, Jun 2024
Missed Opportunities
Our stay through RedAwning was pretty disappointing. I found the property not to have been cleaned, and a few amenities were unavailable. Difficulty in getting customer service help added to my frustrations. We wanted much better for what we had to pay, and this experience has sure made us think about using RedAwning again in the future.
Victor Lambert
1/5.0
01, Jun 2024
Very Disappointing
Really, our stay at RedAwning was really disappointing. The house was not cleaned properly and has some issues with it that have not been sorted out. Getting in touch with customer service is hard and they just wouldn't solve the problems. It's not worth what we spent.
?milie Dumas
1/5.0
31, May 2024
Worst Customer Service
The apartment in which we rented had numerous issues throughout our stay. It was not clean, and several of the appliances were broken. When we tried to call customer service, they were very slow to respond, and by the time we got our problem solved, it was not really worth our while. It was a frustrating experience, so we will not book through RedAwning again.
Camille Roux
5/5.0
27, May 2024
Perfect for Our Needs
RedAwning definitely delivered for me; it provided us with just the right kind of vacation rental we needed. The place was clean, well-stocked, and perfectly located. We had a great time there, and the process was really smooth from booking to check out. Will definitely use them again!
Arthur Dupre
5/5.0
24, May 2024
Great Stay
We had a really good stay in a property booked through RedAwning. Great place, well maintained, very comfortable, very good location. No problem at all. Just booked through checkout. Will recommend highly!
Florian Durand
5/5.0
13, May 2024
Fantastic Support
Support staff at RedAwning was out of this world all the times in the booking and stay process. The house was just as advertised, and we didn't have a single problem. It was nice and hassle-free. Will definitely book with them again.
Sarah L?vesque
2/5.0
05, May 2024
Room for Improvement
Not so clean; not even maintained properly. The service did not come up to expectations in terms of solution when sought. Needs improvement, this one, regarding the service and its maintenance. Not really the best experience ever.
Jeremy Pires
2/5.0
30, Apr 2024
Property Not as Described
The property listing was misleading in the website of RedAwning with misleading photos. It listed amenities that were not even available in the house. I called customer service, and they did not respond appropriately to our needs. It really was very disappointing, and I would not book again with RedAwning.
Maxime Brunet
2/5.0
25, Apr 2024
Somewhat Disappointed
The location of the rental property was superb, however nowhere as clean or maintained as expected. Nothing was done or said by the representatives from customer service to whom we sought in regard to these issues that was helpful. A disappointment, so not sure if I would ever use RedAwning again.
Jules Boucher
5/5.0
15, Apr 2024
Great Stay through RedAwning
We thoroughly enjoyed our stay at RedAwning. The apartment was exactly as advertised, and it was clean when we arrived. The facilities were great, and the location was ideal for a holiday. Booking was smooth, and the customer service was responsive at all times to any queries. One can really tell that RedAwning really put their homework in choosing properties. During our stay, everything was fine and worked out just right. No problem at all. I would certainly recommend RedAwning to anyone who wishes to have a very problem-free vacation rental. We will book again from them.
Remi Blanc
2/5.0
13, Apr 2024
Misleading Photos
RedAwning contacted us. We wanted a cozy place for our family, a nice vacation home; what we got was really disappointing. Pictures made the home look better compared to what it was real-life. So when we got there, it wasn't as clean as we had thought, and we found numerous maintenance issues. There were old appliances at the kitchen and several broken furniture pieces. We were unable to get through to their customer service at first and when we finally got a person on the phone, they were not too excited about helping us out either. We were pretty much stuck making the best of a really frustrating situation. The property listing itself was misleading, and it made the whole experience really a disappointment. That is not what we expected from a relaxing getaway, and I don't think we'll ever be using RedAwning again in the future.
Nicolas Perrot
5/5.0
12, Apr 2024
Great Amenities
We really enjoyed the property booked through RedAwning. All that you could want is available in the amenities. The house was clean and very comfortable, and our location ideal for the trip. We will be using RedAwning in the future for our travel plans.
Lea Dupuis
2/5.0
30, Mar 2024
Could Have Been Better
Our experience could have been improved by RedAwning. The property was not as clean as we thought, and there were some maintenance issues. The customer service was delayed. Therefore, staying was frustrating because of that. We do not know if we will use them again in the future.
Clara Leroy
5/5.0
20, Mar 2024
Great Value
Room at RedAwning property was such a great value for the money. Clean, maintained well, and placed convenient to walk to local everything. Customer service responded promptly, very friendly. Overall, very good.
Alice Francois
1/5.0
03, Mar 2024
Not Happy with the Service
We were very high in the expectations with our vacation rental. However, it was really disappointing because it was not clean and some of the appliances dysfunctional. The customer service from RedAwning did not help us when we had called them for support. We felt disappointed with the service, and we will never use that service again.
Julien Mercier
2/5.0
01, Mar 2024
Can Do Better
We have quite a lot of complains during our stay at this property. First was regarding cleaning and maintenance. We should wait for the response from RedAwning customer support since their help was not prompt and we were treated as if we were not important guests at all. The property is something entirely different from how it was presented on the listing. Most probably, we will consider other rental services on our next trip.
Jerome Blanchard
2/5.0
22, Feb 2024
Lousy Customer Service
We encountered issues with the rental property that were not addressed in a timely manner. The property was tired, and it wasn't clean enough, and we tried multiple times to be reached by customer service. Their response did little to speed up our frustration and made the experience less enjoyable than usual. For what we paid, better customer service should have been expected. Next time we stay, we may look elsewhere.
Benjamin Richard
2/5.0
21, Feb 2024
Missed the Mark
Our experience with RedAwning was not what we expected at all. The rental wasn't anywhere near as clean as it should have been, and there were many amenities lacked in the rental. We couldn't seem to get a timely response from their customer service when we needed to express our concerns about the rental. This one didn't meet our expectations based on all their marketing. Maybe next time we'll choose another provider.
Pauline Renard
2/5.0
20, Feb 2024
Not up to the mark
The property where we booked via RedAwning was not as clean as we would have wanted and at times had a few issues with maintenance. Still, the customer service took a long time to get back to our problem. The service for the price is not what we paid for; instead, we will go for something else the next time.
Matthieu Lefort
2/5.0
06, Feb 2024
Disappointing Property
We expected much more than what our rental was. The place didn't seem to be in proper management and was definitely not what the pictures led it to be. We did encounter some problems that needed a fix, but it took a while for us to hear back from their customer service. This experience really irritated us to the point that we do not think we will be using RedAwning for other trips.
Maxime Carpentier
2/5.0
28, Jan 2024
Property Wasn't Ready
We arrived to find the property had not been ready yet for guest arrival. The house cleaning staff were still cleaning up and made it look like quite a messy, chaotic place. We had e-mailed RedAwning at this point, but took them hours to get back with us to check-in. Not so fun to do in general.
Lea Blanc
5/5.0
27, Jan 2024
Best Vacation Rental Experience
RedAwning gave us the best vacation rental experience we have ever had. The place was great and nicely located, plus it was well-appointed. Clean and with a welcoming feel. The booking process was seamless, and customer service was phenomenal-on hand to answer all our questions at any point during the stay. We can't wait to book with RedAwning again for the next family vacation! They definitely go beyond our expectations. Highly recommended!
Helene Caron
5/5.0
26, Jan 2024
Comfortable Stay
We absolutely had a wonderful stay at this property we rented through RedAwning. The house is really well-equipped, and the location is perfect. The whole booking process was hassle-free; moreover, their support team was responsive at all times. Sure to book with them again.
Alexandre Lefevre
5/5.0
21, Jan 2024
Great Stay
RedAwning offered me an excellent stay in one of the best places there is. One thing that I can say is that everything was spotlessly clean, the location was good, and everything was provided-that's literally all I can say. It was smooth sailing from booking to checkout. I'll be looking forward to our next trip through RedAwning!
Pauline Garnier
2/5.0
16, Jan 2024
Unresponsive Support
The property booked through RedAwning was okay. The problem was the pathetic customer service, though. Some very minor issues cropped up in our stay-most notably, a faucet that wouldn't work and towels that didn't exist on-site. We could e-mail support with issues so minor that we didn't even know they needed attention, and it still took days for them to get back. By the time they did get back to us, we were nearing the end of our stay, and we had sort of fixed the problem ourselves. I suppose it's pretty fair; however, no timely support made this experience not so pleasant. To pay for a service and not get the help you need when you run into issues is frustrating. I hope RedAwning can take improvement at customer service because right now it is the only thing keeping me from recommending them.
Sophie Dupont
2/5.0
13, Jan 2024
Unimpressed with the Property
We stayed in this RedAwning property and were not impressed at all. The place was dirty upon arrival, and most of the amenities were old and in bad condition. When I brought the concerns to customer service, they didn't get them resolved immediately. Next time, we'll stay elsewhere.
Pierre Mathieu
5/5.0
12, Jan 2024
Excellent for Group Travel
RedAwning was wonderful for a group vacation. Property had it all, had the space and had all other amenities we needed. The reservation process was easy-peasy, and everything that was sent across to us was timely. Definitely will use RedAwning for my next vacation!
Elodie Garnier
5/5.0
08, Jan 2024
Fantastic Vacation
Our time spent in a property through RedAwning was phenomenal. The home exactly matched the description, and we had absolutely no problems with our stay here. Booking was very straightforward, and we found the support team to always be available. Booked them again definitely.
Pierre Charpentier
1/5.0
04, Jan 2024
Poor Quality Property
I booked what seemed like a good property, but it wasn't really. It hadn't been cleaned before we arrived. Several things were broken, among which was the grill. We contacted RedAwning, but they didn't solve the situation while we were there. The stay was disappointing and frustrating. We won't return to use their service.
Lea Noel
2/5.0
29, Dec 2023
Dirty
The property we rented through RedAwning was not clean in terms of the expectations we had from it; some items there needed attention. Inasmuch as we reached out to customer service, their response was rather slow. Overall, it was a very frustrating experience, and we cannot say that we would rent again through RedAwning.
Antoine Collin
2/5.0
27, Dec 2023
Disappointing Quality
It was a letdown on quality where we had rented through RedAwning. Not clean as anticipated by my friend and me, plus there were plenty of amenities that were not working. Couldn't get help from customer service when needed, so on the whole it was a disappointing experience and probably we would look elsewhere for our next adventure.
Stephanie Bonnet
5/5.0
14, Dec 2023
Easy to Use
In general, everything RedAwning provided was very easy and quite quick to do. The property was beautiful and exactly what we were looking for. The customer service team got back with good answers pretty much right away. I would highly recommend using RedAwning for vacation rentals.
Sophie Boucher
2/5.0
14, Nov 2023
Not a Great Experience
Not such a good experience with RedAwning. Place was not as clean as one could expect, given the anticipation. Also, some things would create problems with certain amenities from time to time. Customer service does not even respond back. In all, not the best kind of stay. I will look for other options going forward.
Valentin David
5/5.0
12, Nov 2023
Stress-Free Booking
RedAwning is the best website for booking. It was stress-free and easy. The place was well-maintained and pretty much exactly as described online. We had a little problem with the check-in code, but the customer service team had it all sorted pretty fast. All in all, fantastic.
Theo Martin
5/5.0
06, Nov 2023
Excellent Choice for Rentals
We chose RedAwning for our recent vacation. And it was a pretty excellent choice. The rented-out property was spotlessly clean and greatly furnished. We greatly appreciated the response from the team before we arrived about everything in order. No problems at all during our stay, and there were more than enough amenities for our needs. What can one ask for? Perfect location to explore the area. I totally appreciated the service and would highly recommend RedAwning to anyone looking for a hassle-free and comfortable rental.
Jean-Baptiste Francois
2/5.0
01, Nov 2023
Below Expectations
Not what we had expected, our stay with RedAwning. The property was badly maintained and very dirty. Customer service was slow to respond. But the place was nice, so we were really looking forward to it.
Ana?s Pires
2/5.0
28, Oct 2023
Below Expectations
The property was not up to our standard. It was not a clean one, and some amenities are missed. Another thing, which I found very annoying, is that the customer service was not easily accessible. So, how can I say that it wasn't up to our expectations?
Damien Petit
5/5.0
21, Oct 2023
Highly Recommend
RedAwning was such an amazing stay. The property that we stayed in was absolutely like it looked on the platform and, no troubles at all had visited us on our trip. Their customer services were like unicorns answering our questions immediately. I would recommend RedAwning for your trip.
Paul Rousseau
2/5.0
20, Oct 2023
Room for Improvement
It was not a bad location; however, the property was not clean and as tidy as we expected. Customer service took a lot of time to respond back to our queries, which was really frustrating. There's definitely room for improvement in the service and maintenance.
In?s Garnier
1/5.0
09, Oct 2023
Disappointing Rental
We have always looked forward to our stay. However, the property was not as clean or maintained as marketed. Customer service has been slow to no help in addressing issues. We expect more from RedAwning.
Lucas Marchand
5/5.0
07, Oct 2023
Smooth Process
Really reliable; there was an absolutely seamless booking process and all details were clearly communicated. Cleanliness was perfect, nothing different noted from the ads. Perfect stay, really would recommend RedAwning.
Cedric Leroy
1/5.0
04, Oct 2023
Not Satisfied
The property we rented on RedAwning did not quite line up with the photos or the description done. It was tiny, and not well kept. It wasn't clean, and their customer service wasn't exactly helpful when they needed to be reached out to for assistance. We won't ever rent from RedAwning again.
Chloe Fournier
2/5.0
02, Oct 2023
Not Impressed
We booked a property with RedAwning, but it was disgusting. It hadn't been vacuumed or cleaned at all. It wasn't close to the picture advertised in the listings. We were attempting to get assistance from their customer service, but the return cycle is glacially slow and unfriendly. Overall, I am very disappointed and will not look forward to using it again.
Laura Bernard
5/5.0
27, Sep 2023
Excellent Customer Support
It was great service, start to finish from RedAwning. The property exceeded all of our expectations, and the support team was there if we needed anything. Hassle-free experience, and we will definitely be booking through them again.
Fabien Simon
2/5.0
26, Sep 2023
Frustrating Issues
Our rental property had some frustrating problems that occurred during our vacation. It was not clean and had many things broken at arrival. Customer service took far too long to assist us, and we were pretty much neglected in the process. For the price we paid, that is not what we experienced. I will not be using RedAwning again.
Camille Lefevre
5/5.0
17, Sep 2023
Perfect Getaway Spot
RedAwning gave us the perfect getaway spot! The property was as presented, with gorgeous decoration and all amenities. We appreciated the cleanliness of the place and attention to detail throughout the entire accommodation. The location was ideal for relaxation as well as activities. Customer service is excellent-as they'd respond really fast to your questions with a very nice attitude. Otherwise, it was an awesome experience and we already look forward to our next trip with RedAwning. I will highly recommend them in the future for any vacation rental needs.
Xavier Leclerc
5/5.0
15, Sep 2023
Perfect for Family Vacation
Highly booked through RedAwning as a great choice for family vacation, with plenty of space and extremely clean with everything you need. The check in and stay was smooth trouble-free. An absolute must to stay.
Charles Bardot
2/5.0
11, Sep 2023
Subpar Experience
The property I rented through RedAwning was not the same as described. It wasn't clean, and all amenities were old. The customer service I attempted to contact had a pretty long time before getting back to me. Not the best stay. Probably will look elsewhere next time.
Emma Fontaine
2/5.0
09, Sep 2023
Frustrating Stay
The property we rented was neither thoroughly cleaned and had some maintenance issues reflected in it. We called the customer service of RedAwning, but there was a slow response. It was a frustrating experience, and we won't be booking through them again in the future.
Claire Gauthier
1/5.0
04, Sep 2023
Misleading Description
Booked with RedAwning. The listing was nothing of what was presented. The house was far larger and wasn't even cleaned. Never a person to be able to contact service, constantly contacted with multiple calls to get assistance. Had a horrible experience. Will not be booking again.
Fabien Noel
2/5.0
03, Sep 2023
Property Not Clean
The property that we had booked with RedAwning was not ready for our visit. Some of the furniture was in a pretty bad state, and customer service did not work to help us out efficiently. I would have liked a better experience, so probably we will look elsewhere next time.
Ad?le Fournier
2/5.0
29, Aug 2023
Not Up to Par
The property we had booked was not clean or well taken care of to our expectation. We faced some issues during our stay, and the customer service team failed to handle them in time. We will not book with RedAwning in the future.
Isabelle Thomas
2/5.0
28, Aug 2023
Not Such a Good Experience
We rented a property from RedAwning for a family vacation, and to our frustration, it was not clean enough compared to what we expected. It had some issues that should have been addressed before the visit. The support team was not so helpful, which made things worse in this case. While the location was an excellent point of the home, this stay as a whole did not exceed expectations. For the price we paid, a lot better service and attention to detail was expected. RedAwning needs to get up to par in property management and customer service. We have had better experiences with other rental platforms. I'm not sure if we'll use RedAwning again.
Sophie Dubois
5/5.0
22, Aug 2023
Excellent experience
We had a fantastic experience with RedAwning. The rental property met all our expectations ? it was clean, spacious, and had everything one could ask for. The booking procedure was smooth; their customer service was really good, attentive, and made sure we really enjoyed our stay there. Location was fantastic. It was very easy to go out into the area. We are pretty happy with our choice, and for sure, we will consider RedAwning for future trips. It's absolutely recommended for anybody looking for a good quality rental!
Louis Roche
2/5.0
31, Jul 2023
Needs Improvement
The stay was a bit of a disappointment because it involved issues related to the cleanliness and also appliances that broke down. While this could be effortlessly booked, the stay in itself proved to be a total disappointment. Customer service was not responsive at all, and things were made worse. We had much more expected from RedAwning.
Manon Roger
1/5.0
24, Jul 2023
Disappointed with the Service
We were really looking forward to our trip, but the rental we booked through RedAwning was a disappointment. The property was not well-maintained, and there were many problems, including broken lights and appliances that did not work. We tried to contact the customer service, which was very slow and not even helpful at all. We were left to fix some of these issues ourselves just to make the stay bearable. Considering we paid as much as we did, we expected much better service and a better stay. The unwillingness to respond from the RedAwning team really made this experience a bit sour for us. This is our first time using their service, and who knows, maybe the last. It was really disappointing to spend money on a much-needed vacation then have to deal with problems that easily could have been avoided with better communication and service.
Justine Giroux
2/5.0
19, Jul 2023
Not a Great Stay
Our stay with RedAwning was not good at all. Some of the properties had some maintenance issues and, besides that, cleanliness was bad as well. We got customer service on the phone, but their response time was bad as well. In general, we felt really sad about the whole experience and won't use RedAwning for booking again.
Amandine Robert
5/5.0
16, Jul 2023
Perfect Vacation Home
RedAwning gave us the ideal home for our vacation. The house was clean, spacious, and in a great location. It was an easy booking process, and their team was very helpful. We had a fantastic time and would certainly book through RedAwning again.
Camille Dubois
2/5.0
15, Jul 2023
Needs Better Maintenance
We booked the property through RedAwning, and big-time issues came for cleanliness and maintenance. Check-in was pretty easy, but we were very disappointed in the house. Not so much help from customer service. I expected much better at the price we paid.
Theo Martin
2/5.0
14, Jul 2023
Needs Improvement
It could be better. The property was very poorly maintained, especially concerning cleanliness matters. Customer service is not that attentive when trying to solve those matters. For what we paid, we were expecting a much better grade of service and care, and therefore, we are looking for other options in our future rentals.
Thomas Philippe
2/5.0
12, Jul 2023
Disappointing Stay
We had looked forward to a weekend of relaxation. What we rented was far from what we anticipated. It wasn't cleaned; old furniture greets you. RedAwning's customer service is slow to respond and not particularly good at helping resolve an issue. Overall, very disappointing experience.
Mathieu Laporte
2/5.0
03, Jul 2023
Not the Best Experience
We expected a lot more from RedAwning. Property not clean enough, even with the maintenance issues. Client service was late in response and the whole affair really left us pretty disappointed. We do not think that we will use them again, ever.
Hugo Fontaine
2/5.0
08, Jun 2023
Disappointing Stay
I booked a property through RedAwning for a vacation, and honestly, I was so disappointed during my stay. The house was neither well kept nor clean. We reached out to customer service during our stay, and they took forever. We expected a really good experience, but it wasn't delivered. No, I won't book them again.
Lucie Millet
2/5.0
07, Jun 2023
Not What We Expected
We rented through RedAwning a property that was far from expectations. It wasn't clean, and most of the services included were not available. Moreover, when we needed help, it was too slow in making contact with customers. Overall, my experience is disappointing, and I will not consider this service in the future for my vacation rentals.
Matthieu Perrot
1/5.0
31, May 2023
Not Happy
We were not happy with our stay. This property was not cleaned properly, and there were numerous things that needed repair that had not been addressed before our arrival. There was little assistance offered by the RedAwning staff.
Camille Aubert
2/5.0
21, May 2023
Lack of Support
There were some problems during our stay, and RedAwning's support took so long time to be at par with the issues. They too needed a lot of time before they could respond back, and the property was not in good condition. Generally, it was not what we expected, so we will choose another service this time.
Claire Dubreuil
2/5.0
18, May 2023
Lackluster Stay
We were not satisfied with the stay at this RedAwning property. The property wasn't cared for, and we had some really significant issues with cleanliness. It took customer service a good while to get around to dealing with those kinds of things, which was just pretty much a lackluster overall. We didn't get our money's worth, so probably look elsewhere in the future.
L?a Mercier
1/5.0
09, May 2023
Poor Communication
Placed using RedAwning; the place was not what was described. Customer service would barely answer when I called in; they didn't help us solve problems. Too bad, since this was much needed for me.
Sandrine Richard
2/5.0
07, May 2023
Not as Expected
I was very excited to book through RedAwning, but the property was not at all what I had anticipated. It seemed to be much smaller than described and the amenities were extremely out of date. Description said there was a high luxury experience, far from reality. Maintenance issues had not been resolved before our arrival either. We had to call customer service a few times since they took their time to return our calls; no one came to fix the problems during our stay. The location is nice, but the property itself and the service were bad. We have had better experiences with other rental services, and we were really disappointed by this one. RedAwning needs to adjust the descriptive process of properties and improve customer support if they want to attract returning customers.
Louis Morel
2/5.0
05, May 2023
Poor Communication
Property was decent, but the communication from RedAwning was very bad. We had multiple issues with the house and attempted to reach customer service, but it took a long time to get any kind of reply. It was disappointing at how not much was offered in support, and we would not use this company again.
Lucie Bertrand
2/5.0
27, Apr 2023
Could Be Better
RedAwning had great potential but the rental property let it down. It was less clean than what the picture was saying. Check-in process was not very clear and we had customer service out of reach at the times we needed it. Not coming back anytime soon to RedAwning.
No?mie Richard
2/5.0
26, Apr 2023
Needs Improvement
We had some problems with our rental. Our place was a bit dirty, and they missed some of the amenities that one would expect for their money. Customer service here at RedAwning took too long to get back with me and wasn't too helpful. Overall, wasn't a very good experience, so we may not be using them again.
RedAwning Vacation Rentals
Address
Hollis St 5900, Suite S
94608
Emeryville
United States
Website
redawning.com
Email
guest@redawning.com
Telephone
3.2/5.0
4.3/5.0
