PERL Mortgage, Inc
4.16/5.0
Ruby Parker
3/5.0
21, Aug 2025
Closing Happened, But Barely
PERL Mortgage got the job done, but not without a lot of unnecessary stress. The process felt clunky, with multiple people emailing me about the same things. There was no single point of contact, which made things confusing. I wouldn?t say it was awful, but it wasn?t a positive experience either.
Jacob R.
2/5.0
10, Aug 2025
Disappointed After High Expectations
I chose PERL because of their good reviews, but my experience didn?t match the hype. The service felt inconsistent some days I?d get updates, others I?d hear nothing. Questions went unanswered until I followed up multiple times. The team didn?t seem aligned, and closing wasn?t smooth.
Jack Green
5/5.0
17, Jul 2025
Exceptional Communication
PERL Mortgage stood out for their consistent communication. Every step was explained clearly, and their professionalism really helped reduce the anxiety of the home-buying process. I felt in control and informed the whole time.
Samuel Taylor
3/5.0
12, Jul 2025
Underwhelmed by Service
My experience with PERL was underwhelming. The loan did eventually go through, but I had to do more chasing than I would have liked. I was hoping for a more proactive team.
Grace Carter
2/5.0
06, Jul 2025
Long Wait Times
Waiting days for updates and hearing nothing back was the norm. The lack of urgency was frustrating. I wouldn?t recommend PERL unless they improve their responsiveness and streamline communication.
Jacob Harris
5/5.0
01, Jul 2025
Highly professional service
From Chicago headquarters with national reach, they handled licensing across states fine. Teams coordinated well even though I applied from another state. Communication seamless.
Amelia Clark
5/5.0
28, Jun 2025
Smooth refinance transaction
PERL Mortgage handled a refinance for me efficiently. The process felt streamlined, documentation requested was minimal thanks to in?house systems. Overall very pleased with speed and support.
Elizabeth Bell
2/5.0
23, Jun 2025
Lack of Communication Delayed Closing
I had high hopes for PERL Mortgage, but the communication breakdowns were frustrating. Important emails went unanswered for days, and updates only came when I pushed for them. This led to delays in closing that could have been avoided. I felt like I had to manage the process myself at times. While the rate was competitive, the service left a lot to be desired. Not the smooth experience I expected.
Addison Davis
5/5.0
15, Jun 2025
Friendly Experts Who Truly Help
From the start, I felt like PERL Mortgage really cared about helping me find the right loan. They weren?t just trying to close a deal, they listened to what I needed. My loan officer answered every question I had, even the small ones, and never made me feel rushed. The process was faster than I expected and completely stress-free. I appreciated the clear guidance and the personal touch throughout. This was a great experience and I?ve already referred a colleague to them.
Jack Turner
5/5.0
05, Jun 2025
Competent and caring team
Staff matched me with loan options tailored to my needs, explained risks and benefits clearly. They coordinated well with underwriters. Closing was stress?free and on time.
Luke Hall
2/5.0
01, Jun 2025
Unclear Communication
I had trouble getting consistent updates from the team. Some important details weren?t explained well, and I ended up feeling confused throughout the process. I expected more transparency, especially when dealing with something as important as a mortgage.
Benjamin White
4/5.0
25, May 2025
Fast and Helpful
PERL Mortgage helped me close faster than expected. They stayed in touch and made the paperwork part easy. Everything was done digitally, which saved me a lot of time. No major issues, just straightforward service.
Aidan Lee
4/5.0
16, May 2025
Professional with minor confusion
Their team was professional, but at one point I received conflicting dates for closing (mix?up between team members). That was cleared up quickly. Finish line reached on time.
Maya Johnson
5/5.0
12, May 2025
Couldn't Ask for a Smoother Refinance
I recently refinanced with PERL Mortgage and had a fantastic experience. They were upfront about what documents I needed and what to expect during underwriting. I appreciated their transparency, especially regarding fees and timeframes. Their online platform made uploading files and tracking progress easy. My questions were always answered quickly, and I never felt rushed or brushed off. Everything wrapped up ahead of schedule. I genuinely felt valued as a client and wouldn?t hesitate to work with them again in the future. Highly recommended!
Oliver Wood
5/5.0
04, May 2025
Transparent and Efficient Process
PERL Mortgage explained all costs upfront. There were no hidden fees. They communicated milestones clearly, application received, underwriting, appraisal ordered, clear to close. I could track progress online, and reminders kept everything on schedule. When final documents showed up correctly, and closing felt orderly, I was impressed by the level of transparency and organization.
Liam Harris
3/5.0
24, Apr 2025
Delays Frustrated the Process
The loan process took longer than expected due to poor communication. I had to constantly follow up to get updates. While the loan did close, the lack of urgency from the team made the experience stressful.
Isabella Anderson
5/5.0
19, Apr 2025
Strong Coordination Across Teams
Processor, loan officer, underwriter, all worked in sync. I rarely had to follow up. Document collection, appraisal coordination, and final approval felt organized and fluent. The closing package arrived as promised, and rates matched initial disclosures closely enough. For anyone seeking a lender with cohesive internal coordination, this was it.
Grace Green
2/5.0
15, Apr 2025
Tech Issues Slowed Things Down
Their online portal was not user-friendly, and I had repeated issues uploading documents. It delayed the process and caused unnecessary stress. I hope they upgrade their systems soon.
Hannah Mitchell
4/5.0
07, Apr 2025
Positive but room to improve
Good communication, professional guidance. Slight delays in processing between loan approval and closing. Still, team worked hard and kept things on track. Would consider again.
Anthony Carter
5/5.0
03, Apr 2025
Quick Turnaround and Thoughtful Support
I was on a tight deadline, and PERL Mortgage made it happen. They responded quickly, explained the process clearly, and stayed on top of every document. I never had to chase them or wait long for answers. The experience felt very personalized, like they were truly invested in helping me succeed. Closing happened earlier than expected, and I couldn?t have asked for a better lender. Their professionalism and empathy really stood out during a normally stressful time.
Owen Clark
4/5.0
25, Mar 2025
Helpful service, slight misunderstanding
Everything was handled well except a small misunderstanding on appraisal timing. Once clarified, the team fixed it quickly. Closing still occurred on schedule.
Caroline Brown
5/5.0
20, Mar 2025
Great Rates, Even Better People
PERL Mortgage not only offered me a competitive interest rate but also delivered top-quality service. Their people were knowledgeable, polite, and incredibly patient with my many questions. I always felt like I was getting honest information. They worked hard to get me the best loan structure and explained how everything would affect my payments. It?s rare to find this kind of transparency in the mortgage world. Everything went according to plan, and I closed on time with no issues at all.
Haley D.
5/5.0
18, Mar 2025
Knowledgeable and organized
All the team members I interacted with were knowledgeable about mortgage options and timelines. They helped compare rate scenarios, and closing went smoothly. I appreciated the in?house operations that made things faster.
Owen Turner
5/5.0
13, Mar 2025
Outstanding Loan Experience
I had an excellent experience with PERL Mortgage. Everything moved quickly, and they kept me well informed. The communication was top-notch, and I always felt like they had my best interest in mind.
Sarah Peterson
3/5.0
07, Mar 2025
Mixed Feelings About Process
Some parts of the process went well, but there was too much inconsistency in communication. I always had to ask for updates. Not a terrible experience, but far from ideal.
Lily Martinez
5/5.0
26, Feb 2025
Smooth Refinance Experience
PERL Mortgage guided me through refinancing with excellent clarity. Their in?house underwriting expedited document reviews, and e?sign tools were easy to use. Communication remained consistent throughout. When surprises came up, the team addressed them quickly. The entire process was well?structured and efficient, I felt confident and informed at every step.
Claire Johnson
2/5.0
20, Feb 2025
Felt Like Just Another File
The experience felt impersonal. I didn?t feel valued or listened to, and it seemed like they were just rushing to close. Not what I expected from a company with good reviews.
Samuel Brooks
5/5.0
14, Feb 2025
Exceptional Experience for First-Time Buyer
Buying my first home was nerve-wracking, but PERL Mortgage made the experience smooth and manageable. They broke down every step, from pre-approval to closing, and never made me feel like I was asking too many questions. Their digital tools helped me track everything, and they responded to emails and calls promptly. I especially appreciated the honesty and clarity in discussing rates and closing costs. It was a learning experience made easier by a team that truly cared. I?m grateful to have chosen them as my lender.
Maya Turner
5/5.0
11, Feb 2025
Excellent contingency support
Timeline shifted due to appraisal delays, but team handled it well and kept me updated. I felt supported and appreciated the transparency. Closing eventually happened smoothly.
Alexander Brooks
5/5.0
31, Jan 2025
Trustworthy and Thorough
PERL Mortgage earned my trust through a combination of transparency, consistent updates, and dedication to getting things right. They were clear about all the requirements from the beginning and helped me stay on top of every deadline. No surprises, no confusion, just solid, straightforward service. I was especially impressed with their integrity and attention to detail. The whole process, from pre-approval to closing, was smooth and stress-free. They really went above and beyond to ensure everything closed successfully and on time.
Noah Walker
5/5.0
28, Jan 2025
Clear explanations made all the difference
As a first?time homebuyer, PERL Mortgage made the process understandable. Their team walked me through each step, answered my many questions, and coordinated well with underwriters. I felt informed and empowered throughout.
Liam Young
2/5.0
21, Jan 2025
Disorganized Experience
I felt like there was a lack of coordination among the staff. One person would say something and another would contradict it. It caused unnecessary stress and delayed closing by over a week.
Grace Brown
3/5.0
19, Jan 2025
Coordination Issues
I worked with multiple people during the process, and they didn?t always seem on the same page. I had to resend documents a few times. Overall, it felt disorganized and inefficient compared to previous lenders.
Harper White
5/5.0
13, Jan 2025
Seamless Purchase Loan Service
PERL Mortgage helped with my purchase loan and performed impressively. They worked with my realtor, appraisal company, and title agent smoothly. Their digital portal simplified paperwork. When underwriting asked questions, responses were quick. After several refinements, we closed on time. Though licensed in many states, they made the process feel local and intimate.
Ruby Hall
5/5.0
24, Dec 2024
Outstanding Refinance Support
I can?t say enough good things about my refinance experience with PERL Mortgage. From start to finish, they were transparent and helpful. Every form, rate detail, and closing cost was reviewed with me before anything moved forward. I didn?t feel pressured or rushed, just supported. The process was quicker than expected, and everything went off without a hitch. Their team showed true professionalism and followed through on every promise. I?ve already recommended them to several friends and family members.
Elijah Anderson
5/5.0
18, Dec 2024
Supportive long?term lender
They presented themselves as a ?lender for life,? offering ongoing guidance, not just a single transaction. I felt this was genuine from their follow?up and openness.
Thomas Green
4/5.0
06, Dec 2024
Dependable and Easy Process
PERL Mortgage was dependable throughout the entire process. No unnecessary delays, clear instructions, and a knowledgeable team. I felt reassured knowing they had everything under control. Would use them again for sure.
Olivia M.
3/5.0
05, Dec 2024
Room for Improvement in Coordination
While the people were courteous, the internal coordination wasn?t great. At one point, I was getting different answers from the loan officer and the processor. That caused unnecessary delays and stress. I don?t think I?d work with PERL again unless they improved how their teams work together.
Hailey Walker
5/5.0
01, Dec 2024
National Reach, Personalized Service
PERL Mortgage worked well across states. My property in a different licensing region caused no delays. In?house systems helped track documents quickly. The team?s flexibility with time zones and phone calls made coordination easy. Closing occurred on deadline, no surprises, and I felt the experience balanced scalable operations with personal service.
Lucy Walker
4/5.0
29, Nov 2024
Smooth Refinance Process
I refinanced my home through PERL Mortgage and it went better than I expected. The staff was courteous, the process was transparent, and I received regular updates. Closing was fast and without hiccups. Solid company to work with.
Chloe Walker
5/5.0
23, Nov 2024
Tough Timeline Met Successfully
Although my closing deadline was tight, PERL Mortgage managed to meet it. Their team expedited reviews, coordinated appraisal and title, and kept me posted throughout. Even when a condition appeared late, they resolved it immediately. Closing still occurred on schedule. For a fast turnaround refinance, they delivered reliability and focus.
Benjamin Hall
5/5.0
12, Nov 2024
Fast, reliable refinance
I was impressed with the speed documents processed in?house, and closing happened within just a few weeks. Staff answered every question thoroughly. Highly recommended for refi needs.
Noah Scott
3/5.0
08, Nov 2024
Good People, Weak Process
Everyone was friendly, but the process itself was inefficient. There were constant delays and too many hands in the pot. It just didn?t feel streamlined or well-coordinated. I expected better execution.
Caleb Carter
2/5.0
26, Oct 2024
Too Many Surprises Late
Things were smooth initially, but the final stages were full of unexpected requests. It delayed the closing and caused stress. I felt the process could?ve been handled with more foresight and clarity.
Riley Green
5/5.0
14, Oct 2024
Top-Notch Customer Care
I was blown away by how attentive and caring the team at PERL Mortgage was. Every step of the loan process was explained clearly, and they were always available when I needed something. I had a few complicated financial questions, and they never made me feel like a burden. The entire process was stress-free and well-coordinated. Closing day was smooth, and there were no last-minute surprises. I truly felt like they had my back the whole time.
Emma Green
5/5.0
07, Oct 2024
Friendly and Trustworthy
PERL Mortgage made the home-buying process less stressful than I expected. Their team was friendly, answered every question, and kept everything on track. I never felt rushed or ignored. I would work with them again without hesitation.
Sofia Davis
5/5.0
03, Oct 2024
Straightforward and timely
Application and e?sign feature made the beginning easy. They stuck to timelines and communicated well. Overall a direct and transparent mortgage experience.
Michael Lee
2/5.0
27, Sep 2024
Lack of Transparency
I wasn?t clearly informed about certain fees that appeared at closing. The communication started off great but declined over time. I expected a more straightforward and transparent experience from a lender with their reputation.
Benjamin Mitchell
5/5.0
18, Sep 2024
Clear Communication, No Surprises
Throughout the process, PERL Mortgage provided clear updates. Every stage came with a note, submission accepted, underwriting review, approval, scheduling closing. Document lists were precise. When rate options changed slightly, they explained differences. At closing, final terms matched previous disclosures, refreshingly consistent. I appreciated the candid, helpful style.
Avery Anderson
2/5.0
12, Sep 2024
Closing Took Too Long
Closing was delayed multiple times due to missed paperwork and slow responses. It really impacted our moving schedule. The lack of urgency from the lender side was frustrating and disappointing.
Emma Walker
3/5.0
05, Sep 2024
Frustratingly Slow and Disjointed
The initial application was easy, but the rest of the loan process dragged on. There were gaps in communication, and I had to follow up repeatedly to stay updated. Each department seemed to be operating separately, which caused confusion and delays. My realtor said she often has better experiences with other lenders.
Emily Green
3/5.0
01, Sep 2024
Not Very Responsive
The loan officer seemed nice at first, but follow-up was poor. I had to reach out multiple times just to get basic information. The delays could?ve been avoided with better communication.
Mia Reed
5/5.0
20, Aug 2024
Truly Professional from Start to Finish
I was incredibly impressed with how PERL Mortgage handled my home loan. The team maintained excellent communication and provided consistent updates throughout the process. Every person I interacted with?whether it was the loan officer, processor, or underwriter, was polite, knowledgeable, and patient. They explained every detail clearly and addressed all of my concerns. The process felt smooth, timely, and free of unnecessary stress. I appreciated their transparency and commitment to service. I would definitely work with them again and recommend them to anyone needing a mortgage.
Cooper Lee
5/5.0
15, Aug 2024
Reliable and Professional
PERL Mortgage delivered exactly what they promised. My loan closed on time, and they were professional throughout. Their staff treated me with respect and were always willing to explain things. I appreciated their honesty and reliability.
Emily Thompson
2/5.0
12, Aug 2024
Closing Was Chaotic
We were hit with last-minute underwriting issues that could have been avoided. It felt rushed and poorly managed. I wouldn?t use PERL again unless their processes improve significantly.
Gabriel Hall
5/5.0
04, Aug 2024
Professional and Supportive Throughout
From initial inquiry through closing, PERL Mortgage was supportive and professional. I appreciated detailed explanations about rate options and timelines. Whenever I had questions, response came promptly. Coordination with appraisers and underwriters was strong, and closing occurred on schedule. The process felt transparent and well?managed from start to finish.
Sophia B.
4/5.0
21, Jul 2024
Efficient and informative
I refinanced through PERL Mortgage and appreciated their quick turnaround. The loan officer explained options clearly, though at times paperwork seemed a bit repetitive. Ultimately everything closed on schedule and I felt supported throughout.
Lila King
5/5.0
10, Jul 2024
Personalized Solutions Delivered
PERL Mortgage walked me through different financing scenarios. Their guidance on cash?out refinance versus rate?and?term refinance helped me decide. The paperwork process ran smoothly, and I was updated regularly. Despite market volatility, they ensured a timely closing. Ultimately they delivered a customized solution that aligned with my financial goals.
Wyatt Foster
4/5.0
29, Jun 2024
Mostly smooth process
PERL Mortgage handled our purchase loan with few hiccups. Communication was solid, though occasionally I waited a day for updates. Still, the team was friendly, professional, and got us across the finish line.
Madison Turner
5/5.0
25, Jun 2024
Very Responsive and Knowledgeable
I was impressed by how quickly PERL Mortgage responded to all my questions. They explained every step in detail, and I never felt overwhelmed. It was a smooth, stress-free loan process from start to finish. Highly recommend their services.
Charlotte Johnson
5/5.0
16, Jun 2024
Supportive first?time buyer experience
As a first?time home buyer, PERL Mortgage made me feel comfortable. They explained each document before asking me to sign. Never felt overwhelmed. Great overall communication.
Isaac Miller
5/5.0
08, Jun 2024
Knowledgeable and Kind Professionals
I went into the mortgage process with a lot of anxiety, but PERL Mortgage quickly put my mind at ease. Their team was incredibly friendly and respectful, no matter how many questions I had. They took the time to walk me through different loan options and never pressured me to choose quickly. The process moved forward efficiently and stayed on schedule. I felt like I was treated with honesty and care throughout. I would absolutely recommend PERL to anyone buying or refinancing.
Mason Lee
3/5.0
23, Apr 2024
Okay Experience but Not Impressed
My loan did eventually close, but the process was more stressful than necessary. There were last-minute document requests and confusion between departments. I had to resend some paperwork multiple times. The people were polite, but it felt disorganized overall. If you?re looking for a lender with tighter process control and proactive updates, this may not be the best fit.
Ava Miller
5/5.0
17, Apr 2024
Exceptional personal attention
Friends recommended PERL and their service was indeed personal and attentive. My loan officer checked in often, explained alternatives, and helped me decide with confidence. Highly favorable outcome.
Lucy Foster
3/5.0
11, Apr 2024
Average Service
It wasn?t a terrible experience, but it wasn?t great either. I expected a smoother process with fewer delays. Communication was okay, but sometimes it felt like I was chasing them down for answers.
Sabrina H.
4/5.0
09, Apr 2024
Solid experience with minor delay
PERL Mortgage processed my refinance professionally. A few minor delays in document approvals, but team kept me in the loop. Customer service remained courteous, and closing was on time.
Wyatt Hall
5/5.0
05, Apr 2024
A Team You Can Count On
Working with PERL Mortgage was a refreshing experience. Every team member I interacted with was professional, knowledgeable, and focused on making the process as smooth as possible. They answered emails quickly, handled all paperwork without delays, and helped me understand every step of the loan process. What impressed me most was how calm and steady they remained, even when small issues popped up. They handled everything with grace and efficiency. I felt supported the entire time. I?d definitely work with them again.
Levi Wilson
4/5.0
28, Mar 2024
Good service overall
Service was helpful, timely, and explained thoroughly. A couple of slower replies during underwriting but otherwise reliable. Closing achieved with minimal stress.
Aaron Davis
5/5.0
25, Feb 2024
Excellent Info and Support
The information I received at each step was helpful. Rate comparisons, payment breakdowns, and escrow details were offered clearly. Even though I wasn?t well versed in mortgages, the support team simplified complex terms. Closing was completed swiftly, and fee estimates matched actual costs. A steady, stress?free process.
Emily Miller
3/5.0
15, Feb 2024
Unresponsive at Times
The beginning was fine, but midway through, emails and phone calls started going unanswered. I felt like my file wasn?t getting the attention it needed. I was frustrated with the lack of updates.
Harper Davis
5/5.0
09, Feb 2024
Superior Communication and Service
I?ve worked with other lenders before, but PERL was far superior. They made everything feel organized and straightforward. I especially appreciated their fast communication and ability to explain complicated terms in a way that made sense. My loan officer kept me updated regularly, which helped ease the usual stress of buying a home. I felt like a priority the entire time. The process was well-managed and ended exactly how I hoped, on time and without issues. Highly recommended.
Noah Carter
4/5.0
03, Feb 2024
Helpful but occasional lag
Mostly handled well , application, processing, closing all went fine. Only minor lag on email responses around underwriting questions. Otherwise reliable and professional service.
Logan Hall
5/5.0
27, Jan 2024
Clear Communication and Trusted Advice
PERL Mortgage was there for me every step of the way. I always felt like I had a partner in the process. They were available for late-night calls when I needed clarification and were quick to address any paperwork questions. The explanations I received were easy to understand and helped me make informed decisions. Their advice felt honest, not like a sales pitch. Everything closed on time without surprises, and I was extremely satisfied with how everything turned out. Great experience all around.
Sophie Mitchell
5/5.0
16, Jan 2024
Responsive Team with Clear Guidance
I valued the responsiveness from loan officer to processor. Emails and calls were returned quickly, and I always knew what was next. Rate comparisons made sense, and even my refinance process had few hiccups. Paperwork felt minimal thanks to efficient service. Ultimately, closing happened right on time and with minimal stress.
Samuel King
5/5.0
09, Jan 2024
Quick and Easy
The process was quick, and the staff made everything so easy. I loved how they explained everything in plain language. Very organized and professional. I?d definitely recommend PERL Mortgage to friends and family.
Lucas Evans
2/5.0
06, Jan 2024
Missed Expectations Entirely
From the start, I felt like I was constantly chasing updates. Documents were lost or not reviewed in time, and the underwriter seemed to ask redundant questions. The process became exhausting, and we almost missed our closing date. I expected more professionalism and coordination from a long-standing lender like PERL.
Mia Hall
5/5.0
30, Dec 2023
Refined and Reliable Service
PERL Mortgage brought professionalism and a personal touch to our refinancing process. They worked hard to ensure we were getting the best possible terms and kept everything moving on schedule. I never once felt in the dark about what was happening. Even with some hiccups from our end, they remained calm and solution-focused. Their team followed through on every promise and left us feeling very satisfied. It?s clear they know what they?re doing and value their clients. Excellent experience overall.
Jackson Harris
5/5.0
14, Dec 2023
Reliable and Trustworthy Service
From application through closing, PERL Mortgage remained trustworthy. They laid out the terms clearly, made regular check?ins, and explained closing costs thoroughly. Even when minor delays occurred, the team proactively informed me. Everything finalized correctly, on time, and without unexpected charges. A dependable experience overall.
Leah Green
3/5.0
10, Dec 2023
Not As Smooth As Promised
I chose PERL based on reviews but didn?t get the seamless experience I expected. The loan officer was nice, but there were long gaps in communication. I felt more in the dark than I should have.
Jacob Foster
3/5.0
08, Dec 2023
Mixed Messages
I got different information from different team members, which made it hard to know what was accurate. It wasn?t a terrible experience overall, but definitely frustrating and not what I expected.
Abigail Young
2/5.0
02, Dec 2023
Unexpected Charges and Miscommunication
I was told upfront about estimated costs, but when closing came around, I was surprised by fees that hadn?t been explained. When I asked about them, the answers were vague. I still moved forward with the loan, but it left a bad taste in my mouth. They should be more transparent throughout the process.
Lucas Mitchell
5/5.0
30, Nov 2023
Caring, Attentive, and Skilled Team
The loan officer cared about my financial goals. She made sure I understood whether a 10? or 15?year term was best. When I asked about prepayment penalties or escrow details, explanations felt informal yet precise. Closing was smooth, and the post?closing follow?up ensured I?d remembered to set up the homeowner?s insurance. Felt like genuine care.
Ethan Walker
5/5.0
22, Nov 2023
Exceptional care from team
They treated me with care at each step. Questions got answered quickly. Rates were competitive, and closing occurred quicker than expected. Enjoyed their concierge?level, personalized support.
Leah Mitchell
4/5.0
18, Nov 2023
Great Loan Support
The team helped me every step of the way. They made sure I understood the details and were responsive whenever I reached out. It wasn?t stressful at all, and I got a great rate.
Natalie White
5/5.0
10, Nov 2023
Convenient and fast refinance
Their portal made uploading documents easy. I appreciated the speed and transparency. In?house underwriting seemed to shave days off. Very positive experience.
Caleb Peterson
5/5.0
06, Nov 2023
Personal Attention and Strong Results
I?ve dealt with lenders before, but PERL Mortgage made me feel like a priority. My loan officer was available even outside of regular hours and checked in often to ensure I had what I needed. Their level of communication was outstanding, and every step was clearly documented and explained. They also worked well with my realtor and title company, which made closing a breeze. I appreciated the personal attention and their ability to execute flawlessly.
Ella Lewis
5/5.0
27, Oct 2023
Responsive and personal service
The agent I worked with was very responsive by phone and email. They had access to in?house underwriting which sped things up. Felt like I wasn?t just a number, and closing happened as scheduled. Good overall experience.
Caroline Mitchell
5/5.0
21, Oct 2023
Great First-Time Experience
As a first-time buyer, PERL Mortgage walked me through everything clearly. Their team was patient, professional, and responsive throughout. I felt supported and informed the entire time. Everything was handled efficiently, and we closed right on schedule.
Sadie Harris
3/5.0
16, Oct 2023
Unexpected Fees
The process started fine, but near the end, I was hit with some unexpected fees. I wish they had been more upfront from the beginning. It left me feeling a little misled.
Sebastian Wright
3/5.0
14, Oct 2023
Too Many Repeated Requests
I kept receiving requests for documents I had already sent. It made me question their internal systems. Though the loan eventually closed, the overall lack of coordination caused unnecessary delays and stress.
Eli Stewart
5/5.0
05, Oct 2023
Positive Experience From Start to Finish
My loan application, document submission, rate lock, appraisal, and closing all flowed efficiently. The entire team stayed engaged and supportive. I never felt confused or uncertain. Turnaround times were faster than expected. The detail?oriented style and friendly service left me impressed with the way PERL Mortgage handled every step.
Sebastian Harris
3/5.0
30, Sep 2023
Room for Improvement
There were moments of good service, but overall, I didn?t feel fully supported. They weren?t proactive about solving problems, and I often had to push for updates myself.
Jackson Scott
5/5.0
22, Sep 2023
Excellent First?Time Buyer Assistance
As a first?time homebuyer, I felt overwhelmed initially. PERL Mortgage patiently explained every form, line item, and required step. They sensitively guided me through insurance, escrow, and closing costs. I never felt rushed and always had a point of contact ready to help. Their team?s helpfulness made the homebuying process far less stressful.
Amelia Peterson
5/5.0
14, Sep 2023
Fast, Friendly, and Knowledgeable Team
From the moment I reached out to PERL Mortgage, they were friendly, informative, and fast to respond. My refinance process was handled with professionalism and speed. I was kept in the loop at every phase and never felt left wondering what came next. When rates dropped mid-process, they even helped me re-lock to take advantage. Their attention to detail, combined with a personable approach, made this experience significantly better than with my last lender. I highly recommend their team for anyone seeking reliable mortgage service.
Aria Stewart
5/5.0
09, Sep 2023
Efficient and courteous
Staff were courteous, efficient, and always respectful. Their in?house process sped up turnaround on document clearances. Closing day was painless.
Lily Thompson
2/5.0
30, Aug 2023
Misleading Initial Quote
The initial rate estimate looked great, but the final numbers changed significantly. It wasn?t explained well, and I felt misled. While the loan closed, I didn?t feel like I got what I was originally promised.
Lucy Davis
5/5.0
25, Aug 2023
Detailed guidance and follow?through
PERL Mortgage walked me through interest rate comparison and helped tailor the product to my situation. Their follow?through was consistent and closing day went without issue.
William Clark
5/5.0
16, Aug 2023
Seamless, Stress-Free Purchase
I had such a positive experience with PERL Mortgage. Buying a home can be overwhelming, but their team handled everything seamlessly. I loved how they broke down each step and were patient with all my questions. Their digital platform was user-friendly and helped me keep track of what I needed. The communication was outstanding from start to finish. They turned a stressful situation into something that felt doable. I?m grateful for their support and would absolutely use them again.
James Reed
5/5.0
08, Aug 2023
Patient Guidance Every Step
I asked many questions, on escrow, flood zones, property taxes, and the team answered thoughtfully. They walked me through every document and showed patience throughout. The refinance closed in just a few weeks, and I felt informed from beginning to end. The personal attention made all the difference.
Daniel King
5/5.0
28, Jul 2023
Efficient, Knowledgeable Support
My refinance process was clear and defined. They anticipated my questions when rates changed, and explanation emails were always helpful. Document uploads were simple, and there were reminders for missing items. Undoubtedly, the ease came from a skilled staff and in?house processing infrastructure. Closing was seamless, leaving me more satisfied than expected.
Zoey Davis
5/5.0
19, Jul 2023
Excellent From Start to Finish
I couldn?t be happier with how PERL Mortgage handled my loan. From the first phone call to closing, they were professional, courteous, and fast. It was such a smooth and pleasant experience overall.
Lily Scott
4/5.0
15, Jul 2023
Solid experience
PERL Mortgage offered good rates and clear communication. A little slow in early application review, but once underway everything progressed smoothly and ended well.
Olivia King
5/5.0
08, Jul 2023
Friendly, informative, timely
Everyone I worked with was friendly and proactive. Documents reviewed quickly, and rates compared thoroughly so I felt fully informed. Overall, a stress?free mortgage experience.
Oliver Johnson
5/5.0
03, Jul 2023
Smooth Closing, No Surprises
PERL Mortgage made the mortgage process incredibly smooth. Their team was responsive, organized, and professional throughout. They kept me informed at every stage and made sure I understood what was coming next. All of my documents were handled quickly, and closing was on time with no surprises. I appreciated how seriously they took my questions and concerns. It?s rare to find a company that combines efficiency with personal care, but PERL managed to do just that. Would absolutely recommend them to anyone looking for home financing.
Caleb Green
5/5.0
30, Jun 2023
Patient and clear explanations
I asked many questions as a non?expert. The loan officer never got impatient and explained everything clearly. Felt confident throughout the journey. Closing was timely.
Jackson White
5/5.0
21, Jun 2023
Honest and Efficient
What stood out to me was the honesty and transparency from the PERL Mortgage team. They didn?t hide anything and helped me find the best rate. The process was fast and handled very professionally from start to finish.
Nathan B.
5/5.0
12, Jun 2023
Trustworthy and helpful
My loan officer took time to break down mortgage terms and payment options. That level of patience stood out. Their overall process felt supportive and thorough. I?ve already recommended PERL to friends.
Zoe Harris
5/5.0
08, Jun 2023
Helpful Professionals at Every Step
My loan officer remained supportive through several rate fluctuations. The team proactively updated me when options changed or documents were needed. They coordinated seamlessly with title and appraisal teams, and they handled state?specific requirements without issue. Closing occurred without drama. All in all, a high level of professionalism throughout.
Gabriel King
5/5.0
03, Jun 2023
Efficient Process and Excellent Guidance
PERL Mortgage turned what I expected to be a confusing home-buying experience into a well-organized, efficient process. My loan officer helped me compare different options and was never pushy. I received regular updates, which really eased my stress. The appraisal and underwriting moved quickly, and they helped me lock a great rate. Their staff was always courteous and quick to follow up. The closing went exactly as planned, and I walked away feeling confident in my choice of lender.
Isaac Young
2/5.0
25, May 2023
Too Many Last-Minute Issues
Everything seemed to go fine until the final stretch. Then came sudden underwriting questions, missing paperwork, and unexpected conditions that delayed closing by over a week. I had to change my moving plans. The team tried to be helpful, but it felt reactive instead of prepared. Not the worst experience, but far from smooth.
Daniel K.
3/5.0
17, May 2023
Not Bad, But Not Ideal Either
I wouldn?t say the experience was terrible, but it certainly wasn?t great. The loan closed, but not without plenty of stress. I had to track down status updates myself, and at times I didn?t know who to contact. I expected a more professional process from a company of their reputation.
Henry Wilson
5/5.0
14, May 2023
Stress-Free Process with Great Support
I?ve bought a few homes before, but this was by far the easiest transaction thanks to PERL Mortgage. Their online tools made submitting documents simple, and their communication was excellent. I never had to chase them for answers or updates. They gave me realistic timelines and hit every one of them. The loan officer took time to explain everything clearly, which really helped. Closing was a breeze, and the whole thing felt very professionally done. I?m extremely happy I chose PERL.
Gavin Turner
5/5.0
12, May 2023
Top-Tier Service
Working with PERL was a pleasure. They took care of everything and made sure I was updated constantly. I appreciated how smooth the process was and how friendly everyone was. Great customer service.
Elijah Taylor
2/5.0
05, May 2023
Very Disjointed Process
The staff was courteous, but I often felt like I was doing all the follow-up. I had to call multiple times for basic answers. Closing was delayed due to internal miscommunication. Disappointing experience.
Natalie Carter
5/5.0
03, May 2023
Well?Structured and Reliable Experience
PERL Mortgage clearly outlined each phase, from application to closing. I knew what documents were needed and when. Underwriters reviewed paperwork quickly, leading to faster turnaround. Their digital tracking tools made it easy to follow progress. At closing, everything lined up as predicted. No last?minute issues. I felt taken seriously and supported.
James Harris
5/5.0
27, Apr 2023
Responsive national lender
Licensed in many states, they handled my refinance across state lines smoothly. Communication was clear, with easy e?sign and online tracking. Very satisfied.
Olivia Martinez
4/5.0
25, Apr 2023
Great Customer Service
The PERL team was great to work with. They answered all my questions, helped me compare loan options, and kept things moving. It was a positive experience overall, and I would definitely use them again in the future.
Levi Brown
5/5.0
19, Apr 2023
Proactive and Efficient Lender
PERL Mortgage anticipated issues and contacted me before I noticed anything. When appraisal revisions were needed, they reached out immediately. Response times were fast, and documents processed soon after submission. The close?to?close schedule stayed intact. I felt like I could rely on them to manage every detail.
Charlotte Young
2/5.0
14, Apr 2023
Not Enough Attention to Detail
Mistakes in my paperwork had to be corrected more than once. It seemed like the team was stretched too thin. I didn?t feel confident things were being double-checked properly. Wouldn?t choose them again.
Marcus L.
5/5.0
03, Apr 2023
Helpful from start to finish
PERL Mortgage guided me through my refinance with clear explanations. Closing was smooth and faster than expected. Their communication was consistent, and they addressed all my concerns patiently. Overall, a reliable experience from a professional team.
PERL Mortgage, Inc
At PERL Mortgage, we're dedicated to making the loan process as smooth and stress-free as possible. With a wide range of competitive mortgage options, personalized service, and a team of experienced consultants, we're here to guide you every step of the way. Backed by over 23 years in the industry and recognized as one of the top 100 lenders nationwide, we take pride in earning your trust and aim to be your lender for life.
Address
2936 W Belmont Ave.
60618
Chicago
United States
Website
perlmortgage.com
Email
perl@perlmortgage.com
Telephone
18882027490
