img 5/5.0 26, Nov 2024

Affordable Rates

Freeway Insurance had some of the most affordable quotes I've seen, and their staff helped me find a policy that would meet both my needs and budget. This process was very straightforward, and at no time did I feel like I was being taken through some hoop to buy something. Really satisfied with my insurance plan and experience.


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Poor Customer Service

Freeway Insurance disappointed me. While they sounded competitive with their initial rates, the nightmare of customer service was a letdown. I had to call them like, three times due to a billing issue, and every time I was transferred to another department with no resolution. The agents I spoke with were not helpful; instead, they acted as if they were uninterested in solving my problem. Furthermore, there were additional charges in my billing statement that were not mentioned at the time of enrollment. The responses to these queries sounded vague, and it seemed as if they were trying to shift all responsibility away from themselves. The delays in handling my issue caused a lot of unnecessary stress and wasted so much of my time. Later, I canceled my policy and moved to another service provider. While their prices might seem appealing, the lack of professionalism and transparency in their services makes them a poor choice. I cannot recommend them based on my experience.


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Poor Communication

Freeway Insurance is some of the worse communication I have ever had. Had to update my policy and took a few weeks to get it squared away. Every time I called, I got a different answer. It seemed like nobody was sure about how anything worked. Was surprised with hidden fees I had never been told about previously. It felt like I always had to bug them for status updates, and that bothered me. Besides that, the online platform was not friendly at all, through which I was trying to check details of my policy. While initially their rates were competitive, poor professionalism and delays canceled the advantage. I finally canceled my policy because I lost confidence in their capability to manage my insurance. Freeway needs to do better with customer service if they want people to stay and be transparent with customers. I don't recommend them, thanks to this incident.


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Overcharged and Frustrated

My experience with Freeway Insurance has been a nightmare. I was overcharged for my policy, and when I tried to resolve it, I got no clear answers from customer service. I spent hours on the phone getting transferred from agent to agent, none of whom seemed to know how to resolve the issue. They even tried to blame me for their mistake, which really infuriated me. On top of that, my policy documents were delayed, and having to call in multiple times just for some basic information on my coverage was really a hassle. Their website and app are also very outdated and hard to use. It has been incredibly frustrating; their team lacks professionalism and accountability. I had to change after a few months and will never again use Freeway Insurance. If they want customers to stay, they must do better.


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Hidden Fees Everywhere

I chose Freeway Insurance because of their low rates, but I quickly realized their advertised prices have hidden fees. My premium was also a lot more expensive than initially quoted, and when I tried calling them to ask about it, it became practically impossible to speak with the customer service people. They called it an 'administrative charge,' but had never mentioned that before my joining. Their website was also terribly confusing and hard to navigate; thus, policy management was a headache. I was always on hold for hours and hours, and their representatives further appeared not to have current information. While the rate seems very attractive in an appealing manner, the hidden costs and poor customer support make it a bad choice. I would never recommend Freeway Insurance to anyone looking for reliable service.


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Terrible Experience of a Customer

Freeway Insurance was horrible. They misquoted my original premium, and when signing up, it became much higher. I called to cancel the policy, but it was overly complicated and took weeks to finalize. Meanwhile, they continued charging me, and I had to dispute the charges with my bank. Customer service was rude, unprofessional, and would not say that they were at fault. Not to mention the failure to send documents in due time. They left me scrambling when I needed proof of insurance. I have never had to deal with such an untrustworthy company as this, and I regret much choosing them. The stress and time wasted trying to get everything fixed were not worth the savings they promised. I highly recommend that anyone considering Freeway Insurance look elsewhere.


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Needs Better Support

Freeway Insurance has pretty decent rates, but their customer service is really poor. It was a bit frustrating updating my policy; it just took so many calls before I got through to an agent who could actually help me. Yes, eventually the problem got fixed, but frustratingly enough, it took a lot of time. In the future, I would look elsewhere should their support fail to improve.


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Hidden Charges

I was really impressed with Freeway's pricing initially, but I was out of my wits to find some hidden charges in my billing statement. Calling them, the explanation didn't give me a straightforward answer, which disappointed me. The lack of transparency leaved a scar, and I might try another provider.


img 3/5.0 26, Nov 2024

Needs Better Support

Freeway Insurance has decent rates, but their customer service really needs an upgrade. I had to try to update my policy several times, but it actually took me several calls before I could get through to someone who could actually help. Sure, the problem got fixed, but the process to get there was kinda frustrating and time-consuming. Maybe one day, when their support improves, I'd definitely consider other options.


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Ocultos

I was impressed with Freeway's pricing initially, but then came the hidden charges in my billing statement. The phone call to explain these did not give me a straight answer to my disappointment. Really bad impression for the customer without any transparency, and I am looking for another service provider.


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Delayed Service

Although the rates for Freeway were good, it took some time to process my changes. I had to follow up several times to get anything done. Their customer service should be more trained to act quickly upon requests. I was able to obtain the coverage needed but wasted so much time, and that is a very sour taste.


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Website Issues

Freeway Insurance has regular prices, but it's been such a hassle working with their website. It took a long time to find what I needed. I couldn't access my policy details. I had to call the customer service, which made me even more irritated. Even though they were really polite and effective, they need to step up with their online service.


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A Messy Team

Customer service with Freeway Insurance is, in a way, unorganized. I had to be transferred several times when dealing with a simple problem, and none of them could provide the correct information. It frustrated me, and it took so much for me to question the reliability of the company. The rates are good, but it isn't worth the hassle.


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Too Many Fees

I only chose Freeway because of their prices, which seemed low, but the extra fees added up quickly. The transparency wasn't all that great, and I had to call to figure out what I was being charged for. Although the service was fine, I just don't like unexpected fees. Maybe next time, I would be open to trying another company.


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Long Wait Times

Freeway has very, very long hold times when trying to reach customer service. I called in once to ask a basic question about my policy and was on hold for over 30 minutes. The agents were helpful when I finally reached them, but these delays frustrated the whole experience. They need to staff more people to handle customer calls.


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Inconsistent Information

I got one agent with conflicting information and then another from Freeway Insurance, and it was really frustrating to get my issue resolved. While the rates seem competitive to the least, I did not like the lack of clear communication. Still debating whether or not to renew my policy with them, looking for better customer support.


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Unclear Policies

When I signed up, the terms and conditions of my freeway policy were not clearly explained to me. At the time of claiming, there were exclusions that were not apparent right from the beginning. The customer service was unhelpful; thus, I am dissatisfied in trying to address my concerns. Although their rates look attractive, this lack of transparency is a deal-breaker.


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Slow Claims Process

One day, I have an irksome experience with Freeway's claims process: it took several weeks to get a response, and really, the whole process felt disorganized. The customer service agents tried to help out, but they didn't seem to have the authority to resolve my issue. Competitive rates, yes, but the claims process needs to be seriously improved.


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Dependable and Affordable

Freeway Insurance has been a dependable provider for my auto insurance needs. The rates were so much lower than my previous insurer, and their customer service was top-notch. I spoke to an agent who took the time to explain all of my options and helped me tailor a policy that works for my budget. The process was easy, and communication was always straightforward. I've been with them for over a year with no problems so far. Their website is efficient, and handling my policy online is quite easy. I recommend Freeway for affordable and reliable options of insurance.


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Outstanding Service Experience

Freeway Insurance really outdid themselves. From the very beginning, their agents were attentive and made sure I understood every minute detail regarding my policy. They helped me to find discounts I didn't know I qualified for, saving a fortune on my premium. Sign-up was easy and seamless, and I haven't encountered any issues afterward. Their customer service representatives are always at the ready, answering my inquiries so I can be confident in my choice. I like their flexible payment options, which also make my life quite easy with handling my bills. Freeway is a reliable provider; it means that if they promise something, it would be provided.


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Useless Agents

I'm very disappointed with the customer service of Freeway. Agents I talked to were worthless and seemed to be disinterested in my resolution. It took several calls just to get a simple policy update. While their rates are competitive, poor customer support has made me reconsider renewing my policy with them.


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Website Needs Improvement

I found it quite cumbersome and confusing to navigate the Freeway website. I had to call their customer service to get my policy details. While the agents were friendly and helped me, it's an annoying experience to rely on them for every little thing. They really need to work on their online portal to give the customers an easier time.


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Policy Setup Delayed

Setting up my policy with Freeway Insurance took a little longer than it should have, and I really needed to make a couple of calls to get everything sorted out. The rates were pretty good, but the slowness in their pace was a real inconvenience. They ought to streamline their operations so they don't irritate people in the future.


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Deceptive Quote

The first quote I received from Freeway Insurance was much lower than the premium that I actually paid. Upon calling them, they explained it to me because of the added-on fees. Very disappointing because they weren't transparent with the information. Coverage is fine, but I am very displeased with how they worked the pricing.


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Frustrating Experience

It has been a frustrating experience with Freeway Insurance. When I needed to contact them for support, it was not easy to reach customer service, and the agents seemed less knowledgeable about my policy. It's like they are more concerned with selling policies than supporting the customers. I might look into other providers for better service.


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Ok but Not Great

Freeway Insurance had pretty good rates, but it surely had room to improve on the customer service side. I just wanted to make a simple policy change and had to sit on hold for way too long. Eventually, the process was resolved, but it just felt like a very unsatisfying experience. I might look for other options when it's time to renew.


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Inconsistent Support

The customer support at Freeway Insurance is inconsistent. Some agents were helpful, while others gave me conflicting information. It made resolving my issue much harder than it needed to be. While their prices are competitive, the hassle of dealing with unreliable service isn?t worth it. I?d recommend looking elsewhere.


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Difficult Cancellation Process

The cancellation of my policy with Freeway Insurance should not have been the headache it was. I had to call in several times and was routed around various departments by agents. While their rates are impressive, the handling of cancellations was very disappointing. They should make it easier for the customers in this regard.


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Poor Online Experience

Freeway Insurance needs to try and make their website interface better. It was hard for me to access my policy details; the site crashed constantly. Then I called their customer care, but they couldn't help me right there and then. Though their rates stand cheap, using their services online is quite a headache. Hope they will improve things soon.


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Needs Better Organization

The customer service at Freeway Insurance could be more organized. I had to explain my problem multiple times to various agents, which frustrated me a lot. Eventually, they solved my problem; it took a bit longer than what was expected. While the rates were all decent, inefficiency in their customer service makes me very hesitant to recommend them.


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Outstanding Customer Service

Freeway Insurance really excels in customer service. I called them to inquire about my policy options, and the agent was really patient and very knowledgeable. They made sense of it all for me, explaining the different plans and even applying discounts that I had no idea about. The sign-up was really smooth, and I got my policy documents right then. I love the clarity in communication and how smooth the process is. Their prices are competitive, and it gives me a great feeling of security knowing I am covered by someone reliable. Already recommended Freeway to several friends, all of which have dealt similarly with positive experiences. Refreshing to deal with a company that values their customers.


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Reliable and Affordable

Freeway Insurance has proven to be a wonderful provider for my auto insurance. Their competitive pricing and reliable service make them an exceptionally great choice for any person. I didn't experience any snags in setting up my policy, and its agents were quite helpful in getting the perfect plan for my needs. And I have been insured with them for more than a year without hassle. Its website allows easy management of my policy, and their service can be reached anytime if needed. I feel safe, knowing I am covered by Freeway. It's a company I trust, and I can recommend it to anyone searching for good and affordable insurance.


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Smooth and Simple Process

Freeway Insurance made the process of finding and setting up a policy incredibly smooth. Their agent took the time to understand my needs and suggested a plan that fit perfectly within my budget. The transparency was refreshing, with no hidden fees or surprises. I appreciated how they explained every detail of the coverage so that I was comfortable with my decision. Their rates were cheaper than the other companies I researched, and their coverage was the same or better. I've already renewed my policy with them, and I'm happy to continue as their customer. Highly recommended to people needing related services.


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Reliable and Trustworthy

Freeway Insurance has been a reliable choice for my auto coverage. I have had the policy for more than a year now, and so far, I haven't encountered any problems. The customer service is always ready whenever I have questions, and they are knowledgeable and courteous. The rate is good and reasonable, which gives me confidence that I get quality service from my policy. When the need arose to adjust my coverage, it was swift and not at all complex. I really enjoy how they focus on customer satisfaction and clearly communicate with their customers. It is a real comfort to know that I am with a company that is reliable for insurance. I highly recommend Freeway to anyone.


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Flexible and Affordable Plans

What I like most about Freeway Insurance is the flexibility. They helped me tailor a policy to suit my needs while not being too pushy towards more expensive options. Their agents were patient and answered all my questions, making me feel confident in my decision. I?ve had no issues with my policy, and the rates are among the most affordable I?ve found. Their website is user-friendly, which makes managing my account easy. It?s rare to find a company that balances affordability with excellent service, but Freeway has done just that. I would recommend them to anyone looking for flexible insurance options.


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Excellent Coverage at a Great Price

Freeway Insurance has really exceeded my expectations. They gave me great coverage at an excellent price. The agent I dealt with was very nice and professional; he explained everything to me clearly and made sure that I was taking home what he was trying to sell. I like transparency, and customer satisfaction means everything to them. Seamless, right from the quotation stage to finalizing the policy, was complete. I also like the fact that it's just easy to manage my policy online. Freeway offers service and value, both hard to beat. I can only recommend them to my friends and family, and I will keep on doing it in the future.


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Great for First-Time Buyers

I am a first-time buyer of insurance, and to be honest, I was literally scared regarding the whole process. It went really smooth and hassle-free with Freeway Insurance. Their agent guided me step by step, answering my queries as patiently as possible, and helped me choose a plan according to my budget. I felt that I was in good hands. Competitive rates, excellent coverage. I had no hidden charges or surprises throughout the process; all was straightforward. Their website is very easy to work on, and administering my policy is very easy. Yes, I'd recommend Freeway to other first-time insurance purchasers.


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Professional and Helpful

Freeway Insurance has been great to work with. Their agents are professional and really helpful; setting up my policy was totally hassle-free. They took the time to understand my needs and provided an affordable yet comprehensive plan. It was a smooth experience, and at no point in time did I feel I was being pushed into something. I truly appreciate their honesty and clear-cut communication; it made me confident about choosing it. Competitive rates, and I love the flexibility regarding their options for payment. I have told several friends about Freeway and continue to. They're a reliable provider.


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Stress Free Insurance

Freeway Insurance made it stress-free from start to finish. The agent took the time to explain all the different coverage options for me. I really enjoyed the transparency with pricing?no surprises or hidden fees. I was able to get the coverages I needed with their low rates without breaking my wallet. It was quick, easy, and I received my documents immediately. I have been with them for six months now, and I have had no issues whatsoever. Their website makes managing my policy very easy. I would recommend Freeway to anyone seeking a hassle-free insurance provider.


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Affordable and Reliable

Freeway Insurance has some of the most affordable plans out there, with very reliable coverage. I have had them for over a year now, and from my experience so far, they are great. The agents are very knowledgeable and take the time to explain. My set-up was easy and not at all a headache; I'm grateful it's pretty simple to make changes. Service always great.


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Quick and Easy

Easy and quick to insure with Freeway. The agent I had dealings with was very friendly, professional, and helped find a plan that fit my budget. I immediately received all my policy documents, and everything was well explained. I'm glad that I made such a decision and will be recommending Freeway to all my friends and family.


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Great Customer Care

Freeway Insurance has wonderful customer service. The agent was very informative, answered all my questions, and helped me make the best choice for me. The rates were competitive, and I did not feel 'pushy' to do anything. It is nice to know that this company truly values their customers. I have nothing but positive experiences thus far, and it's going to be a keeper.


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Reliable and Professional

Freeway Insurance was professional and very reliable. Their employees treated me like a valued customer, and they made sure I got what I needed without having to overpay. Really smooth, they took care of everything quite efficiently. I have since referred several friends, and they were all treated well too. Finally, I'm glad I have an insurance provider I can trust.


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Competitive Pricing

Freeway Insurance has some of the best rates I've seen. Their agent was thorough and helped me tailor my policy to fit my budget. I did not feel rushed or coerced, and he explained everything in detail. So far, the service has been great, and it's nice to know that I'm covered by a company I can rely on.


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Seamless Process

Getting insurance through Freeway was quite easy. The agent was courteous and took the time to explain everything to me about my policy. The rates were reasonable, and the coverage was as I had hoped for. I am impressed with their professionalism and thoroughness. I will certainly be back next year for renewal.


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Hassle-Free Service

Freeway Insurance made buying insurance hassle-free. The agents were responsive and helped me through the process without any complications. Rates are super competitive, too. I feel great about my selected coverage. Several months' customer-thus far with no issues. Highly recommend their services to others.


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Great Value

Freeway Insurance is a great value for the money. I got really good coverage, and the rate was reasonably cheap. The agent allowed me to tailor my policy according to my needs and was helpful. It was really effortless and quick, which I also liked. I have/will recommend them to friends.


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Smooth Experience

Freeway made it incredibly easy to find affordable insurance options. The customer service rep guided me through the process and answered all my questions patiently. The quotes were transparent, and the coverage fits my budget perfectly. I?m satisfied with how hassle-free everything was and would recommend them to anyone looking for convenient insurance shopping.


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Affordable and Reliable

Been with Freeway for over a year, and the prices they offer do tend to be competitive. Plans are pretty flexible to individual needs, and policy adjustments have never posed any problem. The website is easy to navigate, and renewals are no hassle. Overall, a good insurance provider for those in search of affordable deals without compromising quality.


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Quick Policy Setup

I was so surprised at how quick and easy my freeway setup for my car insurance was. I liked the various options available, which made it easy to choose one that fit within my budget. I really do think that the website needs a little tweaking; other than that, the process was really great. I would recommend giving them a try if you're in a hurry.


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Great Customer Support

Freeway's customer service was truly exceptional! They took me through my policy options and helped me understand every bit of it. I was treated as a valued client, something really unheard of nowadays. I also saved a lot compared to the previous one I was with. So far, I'm very pleased with their services and hope this relationship will continue positively.


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Reasonable Pricing

Freeway had a plan that was significantly cheaper than my prior provider. I had some skepticism, but their staff did a great job explaining everything, with no hidden surprises. The only thing preventing me from giving five stars is I had to hold for a little during my initial call. Overall, great experience.


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Excellent Coverage Options

Freeway Insurance gave me the variety of coverages that I needed. I was very surprised at how quickly I was able to sort it out. The staff is professional, not aggressive; they're not trying to sell me a lot of stuff I don't need. Overall, I think my insurance is in good hands and for a good price.


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Perfect for First-Time Buyers

Being a first-time buyer of insurance, I was pretty apprehensive about how the whole thing would go down, but Freeway made it relatively simple. Their agent explained each step to me and helped me choose a policy that worked within my means. It's nice to know I'm covered and not breaking the bank. I highly recommend them to anyone who is new to buying insurance.


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Great Support Team

I have called Freeway's support team three or four times, and they were always very helpful and polite. They resolved my worries so fast, and that gives peace of mind. Only the initial waiting was a bit long, but otherwise, they are a reliable provider with very good service. I am glad I chose them.


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Affordable and Fast

Freeway gave me a competitive rate for my car insurance, and it was very fast. I liked that they were straightforward, no hard upselling and no hidden fees. Even their agent helped me find the discounts that I didn't know would be coming. Refreshing to work with a company whose focus was on the needs of the customer rather than the bottom line.


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Easy to Work With

I only have good things to say about Freeway. Good service, the website is easy to use and I could update my policy online, some of the better rates I could find and know my coverage is reliable. Would highly recommend them to avoid the headache that comes along with insurance.


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Quick and Painless

Freeway Insurance made finding and purchasing car insurance quick and painless. Any of my questions were answered clearly, and their staff was very patient with me because of all my questions. Pricing was reasonable, and at no time did I feel forced into anything. Already passed the word on to friends and family for their insurance needs.


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Good Value for Money

I found a better deal elsewhere, so I changed to Freeway Insurance. Signing up was pretty seamless, and the staff was very helpful. The only thing I'd say needs improvement is the usage of their mobile app. Overall, I have no major complaints regarding service or price so far.


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Reliable and Professional

I really have had a good experience with Freeway so far. They're professional, reliable, and always available to answer questions. The rates are competitive, and I like that they offer customizable plans. It's nice knowing that I'm working with a company that truly cares about their customers. I would most definitely recommend them to others.


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Seamless Process

Everything from quote to setting up my policy went smoothly with Freeway Insurance. I spoke to one agent who was friendly and knowledgeable-so no stress whatsoever. Their prices were very reasonable compared to what I have compared them to. I am so glad I switched to Freeway for my insurance needs.


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Helpful Agents

Freeway's agents are very helpful in needing to adjust my coverage. They were able to explain all of my options, helping me to get a plan that would fit within my budget. It took a little longer than I had expected, but it will all be worth it. I am grateful for this company in making sure their customers are satisfied.


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Affordable and Reliable

Freeway Insurance was able to find me an affordable policy without sacrificing any coverage. The agent who helped me was knowledgeable and made everything a breeze. I have already referred a few friends, and they too found the rates were very competitive. It is nice to know your insurance provider really listens to your needs and helps you save money.


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Exceptional Service

Right from my very first call into Freeway, I was surprised at the professionalism. The agent who handled this policy for me made sure all my questions were answered and even found ways to save me money. It was pretty straightforward, and I felt very confident in my decision. Great service from start to finish.


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Good Experience Overall

They had great customer service at Freeway Insurance and were very competitive in pricing. Even though they took a little longer than expected, I really appreciated the fact that they were very specific about everything, explaining things to me in detail. They were able to get me a policy that fit within my means. I'm satisfied with the coverage.


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Highly Recommended

Freeway has been a fantastic insurance provider for me. They made the process of switching from my old insurer seamless and saved me a significant amount on premiums. Their customer service team was friendly and professional, making the entire experience stress-free. I?d definitely recommend them to anyone looking for quality insurance at a fair price.


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Fantastic Support

I have had an overall great experience with Freeway Insurance. Their staff was quick to respond and took the time to explain all my options. Truly, they made me feel like I mattered and that they wanted to find the best for me. Pricing is affordable, and the coverages are complete. Nothing more to be asked of an insurance provider!


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Satisfied Customer

Freeway Insurance delivered on what they promised?no-surprises, affordable coverage. The sign-up process was easy, and the team got back with me in a pretty timely manner when I had questions. Really just wish the hold times for the phone weren't so long. Otherwise, it's been all right, and I'm glad I've switched to Freeway.


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Great Experience

Freeway Insurance made it so easy to find a policy. The agents were really friendly, taking me through the entire process without rushing me. They gave me an excellent rate compared to the competitors, and since I signed up, I have had no issues whatsoever with my policy. So glad I chose Freeway for my insurance needs.


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Best Decision Ever

Best decision ever, switching to Freeway Insurance. They not only gave me a better rate, but their coverage plan was much better than my previous one. Their staff was courteous and explained all the details clearly. Impressed by their service and have already referred them to my colleagues.


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Quick and Simple

In a rush for car insurance and Freeway Insurance came through. The website was very straightforward, quote given in minutes. Professional agent called to further discuss and got me an amazing plan fit for my budget. Would have given it all five stars if their app wasn't so whack. Otherwise, happy with their service.


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Excellent Service

Insurer- Freeway really sets itself apart in customer service compared to other insurance companies. They did not pressure me for anything, and they made me understand each and every part of my policy. I feel secure, knowing that I am covered with a company that values its customers. Affordability is an added advantage.


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Great Experience

My experience with Freeway Insurance was outstanding. The agent who assisted me was courteous and knowledgeable. They offered me a plan that fit my needs perfectly, and the process was stress-free. I?m very happy with the level of service and would recommend them to anyone looking for quality insurance options.


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Good Rates and Service

Freeway gave me a far better rate than what I previously had, and the service was first-class. People were patient and helped me really tailor my plan to suit my needs. The only improvement would be in their response time with regards to emails. Generally satisfied and glad I made the switch.


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Fantastic Pricing

Freeway gave me an outstanding rate on my car insurance, and I couldn't be happier. It was super easy, and their agent explained everything in detail. I really like how they have flexible payment options; it just makes dealing with my policy so much easier. I would recommend Freeway to friends and family anytime.


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Smooth and Easy

Freeway Insurance made everything, from finding coverage to purchasing it, extremely smooth and hassle-free. The website is very intuitive, and the staff is extremely helpful. I was able to get the needed coverage at a price that would fit my budget. Impressed with how easy they made it all, would have no problem using them again.


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Affordable Insurance

Freeway has really great insurance policies, and the prices are pretty decent. I was able to get a policy that would fit all my needs without being ridiculously expensive. My only complaint would be the wait time was longer than expected for an agent, but then again, the service once we got started was great.


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Reliable and Transparent

Freeway Insurance has proved to be a trustworthy place with regard to auto insurance. They quoted all the charges very openly without concealing any, and there were no surprises in store. I loved the honesty and effort they invested in finding a plan that suits me. I will definitely go ahead with renewing the policy from them when the time of renewal is near.


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Great for Busy People

I'm pretty busy, and Freeway really expedited finding me a policy. Online tools were fantastic to compare plans, and the agent finalized everything in one phone call. The process was quick, and the pricing was competitive. Evidently, I will recommend them for anyone looking for convenience.


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Friendly Service

The agents at Freeway were very nice and patient. They took the time to explain everything that I had questions about so I could understand my policy completely. Their prices were low, though I do think the mobile app should be more user-friendly. Rating: 5 out of 5 stars. The title of the review is Outstanding Service.


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Easy and Affordable

Freeway Insurance made getting car insurance easy and affordable. I had no need to spend hours searching, since I found a plan that suited my needs. The customer service was great-the agent I worked with was very knowledgeable. It's nice to know that I have reliable coverage at a reasonable price.


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Helpful Staff

Freeway Insurance had very helpful staff and made setting up my policy quite easy. They found a plan for me that would save me money from my previous insurer. My only concern was on-hold wait time, but after being connected, everything went smooth as silk. I am glad I chose Freeway.


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Excellent Service

From start to finish, Freeway Insurance treated my needs with the utmost service. The staff was professional and took their time explaining things to me as clear as possible. I truly appreciate their patience and taking that extra step in finding me a plan that suited my budget. Already recommended them to a few friends, and they are just as amazed.


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Fast and Reliable

Freeway was super efficient in getting me auto insurance. The customer service reps were great, very informative, and readily willing to answer all of my questions. Was able to find a great plan and it was at an affordable cost for me. Absolutely hassle-free and would definitely refer them to any person looking for insurance.


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Great Discounts

Freeway Insurance gave me a lot of discounts that seriously brought down my premium. Its agent explained all of my options and helped me pick the right policy. I felt like I got great value for my money, and it was easy to do. I am very pleased with my decision to go with Freeway.


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Solid Insurance Provider

A friend recommended Freeway, and for that, I am grateful. They were able to provide a plan that saved me money without sacrificing coverage in an area important to me. My only downfall was a slight delay with the initial setup, but the customer service more than made up for it. Well worth the selection for insurance.


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Seamless Process

It was super smooth buying insurance from Freeway. It was really quick to get a quote through their website, and they wrapped everything up for me really fast. I feel pretty happy with the coverage and the rate I got. But knowing that the company prioritizes efficiency and customer satisfaction makes me also feel good to know that I'm covered.


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Exceptional Rates

Freeway Insurance had the best rates compared to other agencies I researched. Their employees are very knowledgeable, and any questions I had, they were able to answer easily and promptly. So far, I have had no problems with my policy, finding it very easy to make changes if needed. They've earned my trust and recommendation.


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Simple and Effective

Freeway Insurance made the process of finding a policy simple and effective. I found an amazing plan that fit my budget, and their agent guided me through every step. My only suggestion would be to improve their call wait times, but overall, I'm satisfied with the service and coverage.


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Great Communication

The communication from Freeway Insurance was very great all the way. The agent kept me informed and made sure I understood all my options. The rates were very competitive, and the coverage was exactly what I needed. I was impressed by their professionalism, and I would continue using their services when I need them.


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Flexible Plans

Freeway Insurance has really flexible plans, making it easy to find what works for you. The team was very helpful and customized my policy according to my needs. I also appreciated the effort they put in to satisfy me. It all went really smoothly, and I would have no problem at all recommending them to others.


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Reliable Choice

I chose Freeway Insurance because of all the wonderful reviews that it has received. It did not disappoint; it was easy to set up and had competitive rates. When I first called, there was a slight hold, but the helpful staff compensated for that. Great insurance company.


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OUTSTANDING EXPERIENCE

My experience with Freeway Insurance was great. Its staff was professional; they explained everything regarding my policy. The rates were competitive, and the coverage was exactly what I needed. I'm glad for how easy they made things and would have no problem using them again in the future.


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Great Support Team

I recently had to make some changes in my policy, and Freeway's support staff were very friendly; they walked me through everything and made sure I understood it. Fair rates, great service-a good feeling, knowing that I have dependable insurance with great customer care.


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Affordable Coverage

Freeway Insurance made it very easy to get insurance at an affordable price. The agent was very friendly and put a lot of effort in to get me a plan that fit my budget. So far, I'm happy with my coverage and the ability to manage my policy online. I would recommend them for anyone looking for hassle-free, affordable insurance options.


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Easy and Reliable

Freeway Insurance made it quite easy to find a reliable policy. The website was pretty simple, and the agent I spoke to was very professional. What I liked even more was the competitive pricing and the range of options available. The only drawback was the call wait time, but all in all, it was fine.


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Highly Efficient Service

I am very impressed with the efficiency of Freeway Insurance. It was rather easy to get a quote for a policy and then finalize the policy. The agent was pleasant, professional, and ensured that all my questions were answered. Competitive pricing and great customer service-thanks. Already passed on the word to friends and family.


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Decent Coverage Options

Freeway Insurance gave me a few options within my budget. The staff was very informative and explained everything. Just a slight thing, I had to wait a little when trying to get verified; otherwise, the service and policy provided are great.


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Exceptional Customer Care

Freeway Insurance has a fantastic customer care team. They listened to me and helped me find a policy that worked perfect for my situation. Was grateful for their patience and attention to detail. The price was very affordable and the process easy. It is nice to know that I am dealing with a company I can trust.


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Hassle-Free Experience

It was very easy to get insured through Freeway. Their website was very easy to navigate, and their agent was professional and competent. They were able to place me in a plan that suited my needs at a price that I could afford. I value the way they do business and have excellent service; I can highly recommend them to anyone looking for insurance.


Freeway Insurance

Since 2008, Freeway Insurance has been part of the Confie family of companies, one of the largest privately-held insurance brokers in the United States. We're proud to be the top personal lines insurer in the country, offering a wide range of insurance solutions that meet the diverse needs of our customers. From basic coverage to premium plans, we provide flexibility and affordability. Our goal is to be the most trusted source of insurance, helping our customers find peace of mind through reliable, comprehensive protection.

Address
7711 Center Ave., Suite 200
92647
Huntington Beach
United States

Website
freeway.com

Email
customercare@confie.com

Telephone
800-300-0227

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